COMMUNICATION TECH I

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center is seeking a Communications Technician I for the Security team in Laurel, MS. The role focuses on handling incoming calls, monitoring security systems, and dispatching personnel to support emergency response operations.

The ideal candidate will have strong communication skills, the ability to multitask, and basic computer proficiency. This is a full-time position with evening hours (5p-5a) in a fast-paced environment requiring composure and professionalism.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• Ability to read, write, and understand written and spoken communications.
• Ability to multitask and use basic computer skills.

Responsibilities

• Handle incoming calls professionally and direct transfers as needed.
• Monitor security systems and CCTV feeds and escalate as required.
• Dispatch security personnel and coordinate with responders.
• Notify on-call staff and document notifications; maintain clear communications.

Skills

Communication

Multitasking

Basic Computer Skills

Reading & Writing

Attention to Detail

Education

High school diploma or GED

Tools

CCTV Monitoring

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

COMMUNICATION TECH I

Full Time Technicians Laurel, MS, US

Job Title:

Communications Technician I

Department:

Security

Full Time/PRN:

5p-5a

Job Summary

The Communications Technician I is responsible for professionally handling incoming calls, monitoring security systems, dispatching personnel, and supporting emergency response operations. This role requires strong communication skills, attention to detail, and the ability to remain calm and courteous in high‑pressure situations.

Minimum Qualifications

Must be at least 18 years of age; High school diploma or GED preferred; Ability to read, write, and understand verbal and written communications; Ability to multitask; Basic computer skills.

Process all calls professionally and direct transfers appropriately; Dispatch security personnel as requested; Notify on‑call personnel as required and document notifications; Monitor CCTV cameras and distribute information appropriately; Demonstrate compassion, courtesy, and professionalism at all times; Actively listen and respond to customer concerns; Assist customers by answering questions or locating information; Maintain familiarity with emergency codes including Code Red, Code Black, Code Pink, Code Blue, and Missing Persons; Monitor emergency situations and update administration; Follow proper protocols related to CCTV monitoring; Focus on duties based on station assignment; Ensure overhead paging is clear and discernable; Use a pleasant and professional tone of voice.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.