Communication Systems Technician II

Socket.dev; Lancaster (SC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Job summary

Mobile Communications America, Inc. (MCA) seeks an experienced Communication Systems Technician II in the Lancaster, SC area to support the Voice division.

The role involves diagnosing and fixing complex radio systems, programming Two-Way and Land Mobile Radios, and ensuring continuous public safety and hospital communications. Qualifications include 5+ years of technical service, proficiency with radio equipment, and P25/MotoTRBO experience.

Qualifications

• Minimum two years; average 5+ years in technical service and installation.
• Proficient with radio equipment installation, programming, and troubleshooting.
• Proven hands-on support for complex radio and wireless systems.

Responsibilities

• Diagnose, troubleshoot, and resolve equipment and programming issues (Two-Way Radios, P25, MOTOTRBO).
• Restore communications for public safety, hospitals, and mission-critical customers.
• Develop installation/programming strategies with customers and coordinate access to sites.
• Assist in scoping and quoting service, installation, and programming projects.
• Support talent development and ensure tickets are completed on time.
• Make minor circuitry modifications and deploy firmware updates.
• Be willing to learn new technologies and participate in on-call rotations.

Skills

Radio installation

Radio troubleshooting

P25/MotoTRBO experience

Customer communication

RF theory

Tools

Two-Way Radios

Land Mobile Radios

P25 Trunking Systems

MOTOTRBO

RF test equipment

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experiencedCommunication Systems Technician IIin the Lancaster, SC area to support our fast-growingVoice division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
• Assisting in the scoping out and quoting of service, installation, and programming projects.
• Supporting the development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored onnew technologiesin communications and equipment.
• Serving in an on-call rotation and providing 24/7 technical support.

WHAT YOU WILL BRING TO THE TEAM:

• Minimum two (2) years, an average of 5+ years of technical service andinstallation experience.
• Proficient with radio equipment – installation, programming, and troubleshooting.
• Proventrack recordofprovidinghands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Subscriber programming expert and can successfully program various radio types based on customer requirements.
• Strong communication skills with end users and third parties.
• P25 and/orMotoTRBOexperience is required.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:

This team primarily supports customers throughout Washington, DC, and the state of Maryland. Traveling to job sites is required to meet the company's and customers' needs.

A company vehicle will be provided for all work-related travel. The individual must have a valid driver's license and successfully pass our Motor Vehicle Record (MVR) check.

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”