Communication Specialist, Ethics & Compliance

Navex Global; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job description

Communication Specialist, Ethics & Compliance

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

As our Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive.

As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals!

With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

What you’ll get:

• Career growth: With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards: We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose: Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility: We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones, and your community.
• An inspiring culture: Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
• Industry leadership: Play your part in a fast-growing organization known for excellence, profitability, and stability.

What You'll Do:

• Engage each reporter with the utmost honor, care, and concern; instill confidence that their information will be handled appropriately and that their experience matters.
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met.
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details.
• Hold all reports in strict confidence, both internally and externally.
• Assist with special projects and other departmental responsibilities as assigned.
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time.

What You'll Need:

• Outstanding customer service skills with strong customer and results orientation.
• The ability to demonstrate emotional resilience, remaining calm and composed when processing difficult information in distressing situations.
• A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload.
• Minimum typing speed of 35 WPM.
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail.
• Experience using MS Office and the ability to easily navigate proprietary software applications.
• An openness to change with the ability to adapt to evolving business needs.
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust.

Our Side of the Deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour.
• Pay progression based on your performance.

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

NAVEX comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation, and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world. For more information, visit https://www.navex.com.

Diversity and Inclusion:

NAVEX strives to understand, value, and incorporate the differences each team member brings to our organization. We believe that diversity and inclusion are key drivers behind our core values, allowing us to continue to realize success. Our global customer standards require us to attract and retain the best talent and to find great talent, we must look across a variety of spectrums. We understand that differences in age, race, religion, gender, nationality, sexual orientation, physical ability, thinking style, veteran’s status, and background strengthens not only our workplace culture but our ability to connect with people around the world. Our team members have the right to expect a workplace in which the differences they bring are welcomed and valued each day. NAVEX is proud to celebrate the diversity of our team and champions an environment where authenticity and respect are at the forefront of how we engage with each other.

Request for Accommodation:

If you are interested in applying for an opportunity with our team and would like assistance or an accommodation to use our application, we want to help! Please let us know the nature of your request by contacting us via email at [e-mail] or by phone [phone] and request to speak with a member of our Recruiting Team.

Life at NAVEX:

In addition to changing the way people experience life at work and supporting organizations on their way to achieving their goals through our innovative products and services, we are committed to doing the right things right! We believe gratitude and grace go hand in hand and that how we engage with and support each other should matter as much as the care we extend to our amazing clients. We also believe that we have the opportunity to influence the experience we have in the workplace and can make a difference through what we do and how we do it. Together we are strengthened by our organizational values and attributes, and energized by our potential. Your ability to serve others, uphold our code of conduct and workplace practices, and model our core values and attributes will be at the center of your success!