Communication Specialist, Ethics & Compliance

NAVEX Global; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An inspiring company is seeking Bilingual Customer Service Agents to join their team. This role offers competitive pay, up to $17.50 per hour, and provides a meaningful opportunity to impact individuals and organizations globally. With a focus on career growth, transparent pay practices, and a supportive culture, you will engage with reporters, ensuring their concerns are handled with care and confidentiality. The company values flexibility, allowing you quality time for self-care and community. If you possess outstanding customer service skills and emotional resilience, this position could be the perfect fit for you.

Benefits

Competitive pay

Career growth opportunities

Wellbeing programs

Flexible work schedule

Supportive culture

Qualifications

• Strong customer orientation and ability to handle distressing situations.
• Minimum typing speed of 35 WPM with accuracy.

Responsibilities

• Engage each reporter with honor, care, and concern.
• Maintain strict confidentiality of all reports.

Skills

Outstanding customer service skills

Emotional resilience

Attention to detail

Tools

MS Office

Proprietary software applications

Job description

Employer Industry: Confidential Workplace Concerns Management

Why Consider this Job Opportunity:

1. Competitive pay up to $17.50 per hour for Bilingual Customer Service Agents
2. Opportunity for career growth with market-leading training and career plan reviews
3. Transparent pay practices and top-of-the-range wellbeing programs
4. Meaningful purpose with real-life impact on people and organizations globally
5. Life flexibility with quality time for self-care, loved ones, and community
6. Inspiring culture with caring leaders and invested teammates

What to Expect (Job Responsibilities):

1. Engage each reporter with honor, care, and concern, ensuring confidentiality
2. Answer calls promptly and guide callers through the interview process
3. Maintain strict confidentiality of all reports internally and externally
4. Assist with special projects and departmental responsibilities as assigned
5. Maintain schedule flexibility for 24/7 operation shifts

What is Required (Qualifications):

1. Outstanding customer service skills with strong customer orientation
2. Emotional resilience to remain calm in distressing situations
3. Quiet, secure home office with recommended internet speed
4. Minimum typing speed of 35 WPM with accuracy and attention to detail
5. Experience using MS Office and navigating proprietary software applications

How to Stand Out (Preferred Qualifications):

1. Experience in a similar role with emotional resilience training
2. Bilingual proficiency in languages beyond English

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.