Communication Specialist - Bilingual

NAVEX Global, Inc.; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Communication Specialist to support their Contact Center team. This role involves engaging with customers during sensitive situations, ensuring their concerns are addressed with utmost care and confidentiality. You will contribute to creating exceptional customer experiences while working in a supportive environment that values your growth. With a focus on career development and a commitment to ethical practices, this position offers a unique opportunity to make a meaningful impact in the workplace. If you are passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

Career growth opportunities

Competitive pay practices

Wellbeing programs

Flexible work-life balance

Inspiring company culture

Qualifications

• Fluent in Spanish or Portuguese with strong customer service orientation.
• Ability to remain calm in distressing situations and multi-task effectively.

Responsibilities

• Engage reporters with care and ensure their information is handled appropriately.
• Answer calls and guide reporters through an interview process with accuracy.

Skills

Outstanding customer service skills

Fluent-level Spanish or Portuguese

Emotional resilience

Typing speed of 35 WPM

Multi-tasking ability

Tools

MS Office

Proprietary software applications

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

As our Bilingual Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive.

As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals!

With many of our team members fluent in languages beyond English, our Bilingual Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

What You’ll Get

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones, and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
  
  

What You’ll Do

• Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters.
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met.
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details.
• Hold all reports in strict confidence, both internally and externally.
• Assist with special projects and other departmental responsibilities as assigned.
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time.
  
  

What You’ll Need

• Outstanding customer service skills with strong customer and results orientation.
• Fluent-level Spanish or Portuguese skills required.
• The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations.
• A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload.
• Minimum typing speed of 35 WPM.
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail.
• Experience using MS Office and the ability to easily navigate proprietary software applications.
• An openness to change with the ability to adapt to evolving business needs.
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust.
  
  

Our Side Of The Deal

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay for this role is $17.50 per hour.
• Pay progression based on your performance.
  
  

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Software Development