Communication Representative - Downtown

UnityPoint Health; Sioux City (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Dental and health insurance

401K matching

Employee recognition program

Paid holidays

Short and long-term disability

Daily Pay

tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health St. Luke's-Downtown is seeking a Communication Representative to join the team. You will handle switchboard operations, manage incoming calls, pages, and messages, and ensure timely communication across the organization.

The role requires delivering excellent customer service to patients, staff, and visitors, prioritizing urgent requests, and supporting after-hours communications with on-call staff. Evening/Night shifts and weekend rotation are included.

Qualifications

• High school diploma or equivalent is required.
• Experience as a secretary, receptionist, or customer service in a busy public office is preferred.

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization.
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors.
• Monitor alarm systems and relay critical information to appropriate emergency teams.
• Coordinate afterhours communication, relay messages to on-call staff, and maintain uptodate contact lists and on-call schedules.
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs.
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records.
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.

Skills

Communication

Education

High school diploma or equivalent

Job description

• Area of Interest: Administrative and Clerical
• Department: Telecommunications- Downtown
• Shift: 8 hours per shift
• Job ID: 183883

• Area of Interest: Administrative and Clerical
• FTE/Hours per pay period: 1.0
• Department: Telecommunications- Downtown
• Shift: 8 hours per shift
• Job ID: 183883

Overview

Unity Point St. Luke's-Downtown

Full Time, Rotating 8-hour shifts

Evening, Nights and will include weekend rotation

We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
• Coordinate afterhours communication, relay messages to oncall staff, and maintain uptodate contact lists and oncall schedules
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Qualifications

Education

• High school diploma or equivalent is required

Experience

• Experience as a secretary, receptionist, or customer service in a busy public office is preferred.

License(s)/Certification(s)

• None