Communication Operator

Kaiser Permanente; Fremont, Northern (CA, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Kaiser Permanente in Fremont, CA is seeking a capable operator to handle incoming calls, page medical center personnel, and maintain call logs. The role emphasizes courteous service and precise communication in a hospital setting.

Under supervision, you will follow established procedures, assist callers on patient information inquiries, and support emergency communications (Code Red/Blue) as a central point of contact. A high school diploma and typing speed are required.

Qualifications

• Minimum one year of multi-line telephone experience.
• Ability to read/write basic correspondence and memos.
• Must pass typing test of 25 WPM.

Responsibilities

• Answer and route incoming calls to appropriate stations.
• Provide courteous, professional customer service to callers.
• Page medical center personnel as required and document events.

Skills

Multiline phone experience

Customer service

Communication skills

Education

High School Diploma/GED

Tools

Telephone system

Job description

Job Summary

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

Basic Qualifications

Experience

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications

• N/A