Communication Operator

PeaceHealth; Bellingham (WA); On-site; USD 29,000 - 43,000; Full time

Job summary

PeaceHealth seeks a Communication Operator for a Full Time, 1.00 FTE, Variable position. Salary ranges from $20.97 to $31.45 hourly, with hiring decisions based on education, experience, and union terms.

The role facilitates communications through telephone consoles, paging, two-way radios, and pager systems, supporting hospital operations and patient care. The ideal candidate has a high school diploma and experience in medical environments.

Qualifications

• High School Diploma preferred or equivalent.
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• Experience in a medical office or hospital setting preferred.
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• Previous operator or switchboard and clerical experience preferred.

Responsibilities

• Operate a telephone console (switchboard); direct calls to appropriate individuals or departments; respond to emergency codes.
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• Notify by overhead paging; dispatch security; provide lobby information.
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• Answer physician’s service; handle trouble reports with physicians as needed.
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• Record and report daily telephone statistics and related clerical tasks.
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• Report console status to relief and inform supervisors of hospital events.
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• Provide back-up support to other departments and operate emergency systems as required.
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• Dispatch requests for multiple services as needed; perform other duties as assigned.

Skills

Interpersonal skills

Professional communication

Attention to detail

Multi-tasking

Computer/typing skills

Independent decision making

Spelling / penmanship

Education

High School Diploma or equivalent

Job description

Job Description

PeaceHealth is seeking a Communication Operator for a Full Time, 1.00 FTE, Variable position.

The salary range for this job opening at PeaceHealth is $20.97 – $31.45.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.

Details of the Position

• Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.


• Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.


• May be required to operate physician’s answering service and handle trouble reports by working directly with the physicians.


• Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.


• Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.


• Provide back-up assistance to other departments as directed.


• Operate other communication and emergency systems as required.


• Dispatches requests for multiple services as required.


• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent


• Preferred: Experience working in a medical office/hospital setting


• Preferred: Previous operator or switchboard and clerical experience

Skills

• Strong interpersonal skills including high degree of courtesy (Required)


• Ability to maintain professional level of communication in a high stress fast paced environment (Required)


• Exceptional attention to detail (Required)


• Ability to multi-task with strong organizational skills (Required)


• Proficient computer/keyboarding skills required. (Required)


• Ability to make decisions without direct supervision (Required)


• Good spelling and penmanship (Required)

Working Conditions

• Consistently operates computer and other office equipment.


• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Sedentary work.


• Predominantly operates in an office environment.


• Ability to communicate and exchange accurate information.


• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

EEO Aff… in accordance with applicable local, state, or federal laws.