COMMUNICATION MANAGER

Atos; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Atos is seeking a strategic Communications Manager for a statewide NG9‑1‑1 transformation programme. You will lead the communications plan, aligning messaging across technical, operational, executive and public safety audiences while coordinating with PSAP stakeholders and client teams.

You will develop executive briefings, anticipate risks, and drive adoption and readiness for changes. This high‑visibility role requires strong governance, clear communications and the ability to operate under

Qualifications

• Bachelor’s degree in communications, public administration, business administration, emergency management or related field.
• 7+ years of experience in public safety, emergency communications or related environments.
• Experience supporting large transformation programmes, preferably in government or public sector environments.
• Strong understanding of the California 9‑1‑1 system and PSAP community, including stakeholder dynamics.
• Proven ability to lead communications across complex, multi‑stakeholder environments without direct authority.
• Experience developing executive‑level communications and supporting high‑visibility initiatives.
• Exceptional written, verbal and interpersonal communication skills.
• Ability to operate effectively in high‑pressure, high‑scrutiny environments with sound judgment and professionalism.

Responsibilities

• Own and continuously evolve the project communications plan as a living document aligned to project milestones, risks and stakeholder needs.
• Develop and deliver clear messaging for technical, operational, executive and public safety audiences.
• Translate complex programme developments into accessible communications that drive understanding and alignment.
• Serve as the primary point of contact for communications coordination between the project team and the client.
• Build and maintain relationships across internal teams, the client, PSAP stakeholders and partner organisations.
• Facilitate alignment across diverse stakeholder groups.
• Lead communication efforts supporting organisational and operational change.
• Partner with SMEs to develop messaging that supports adoption and readiness.
• Anticipate and address stakeholder concerns and communication gaps.
• Develop executive‑level briefings and materials for senior leadership and oversight.
• Ensure messaging is accurate, timely and appropriate for high‑scrutiny environments.
• Coordinate and manage communication‑related escalations between project and client.
• Develop messaging for sensitive issues, risks, delays or operational impacts.
• Ensure consistency and alignment in messaging during high‑pressure situations.
• Collaborate with technical and operational SMEs to develop accurate deliverables.
• Establish communication templates, standards and governance processes.
• Define and track communication effectiveness metrics and strive for continuous improvement.

Education

Bachelor’s degree in Communications, Public Administration, Business Administration, Emergency Management or related field

Job description

About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go‑forward perimeter), operating in 54 countries under two brands – Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonised future and provides tailored AI-powered, end‑to‑end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

Communications Manager (Public Safety)
We are seeking a strategic, highly collaborative Communications Manager to lead and evolve communications for a large statewide Next Generation 9‑1‑1 (NG9‑1‑1) transformation programme. This is a high‑visibility role supporting a complex, statewide initiative. This position serves as the primary communications liaison between the project team and the client, responsible for ensuring clear, consistent, and effective communication across a diverse stakeholder landscape. The Communications Manager will own and continuously mature an existing communications plan, ensuring it adapts to project needs, risks and stakeholder expectations.

What Will You Be Doing

• Lead the execution and continuous evolution of the project communications plan as a living document aligned to project milestones, risks and stakeholder needs.
• Provide strategic oversight for all project communications across a complex, high‑visibility statewide transformation effort.
• Serve as the primary communications liaison between the project team and the client, coordinating messaging, alignment and communication‑related escalations.
• Develop clear, consistent communications for technical, operational, executive and external audiences, translating complex programme information into accessible messaging.
• Create executive‑level briefings, reports and materials to support senior leadership, legislative engagement and oversight activities.
• Coordinate communications across internal teams, SMEs and external stakeholders including PSAPs, public safety agencies and partner organisations.
• Support both internal and external communications efforts in alignment with client expectations and project objectives.
• Lead communication strategies that support organisational change, stakeholder adoption and readiness for NG9‑1‑1 capabilities.
• Proactively manage sensitive or high‑visibility communications.
• Monitor communication effectiveness through stakeholder feedback and performance metrics, and adjust strategies to improve engagement and clarity.
• Facilitate meetings, develop communication templates and ensure consistency and quality across all project communications.
• Ensure compliance with applicable regulations, standards and best practices in all communications activities.

Key Responsibilities

Strategic Communications Leadership

• Own and continuously evolve the project communications plan as a living document aligned to project milestones, risks and stakeholder needs.
• Develop and deliver clear, consistent messaging tailored to technical, operational, executive and public safety audiences.
• Translate complex programme developments into accessible communications that drive understanding and alignment.

Stakeholder Engagement & Alignment

• Serve as the primary point of contact for all communications coordination between the project team and the client.
• Build and maintain strong relationships across internal teams, the client, PSAP stakeholders and partner organisations.
• Facilitate alignment across diverse, and often independent, stakeholder groups.

Change & Transformation Communications

• Lead communication efforts supporting organisational and operational change associated with project implementation.
• Partner with SMEs and project leaders to develop messaging that supports adoption, readiness and stakeholder confidence.
• Anticipate and proactively address stakeholder concerns, resistance and communication gaps.

Executive & High‑Visibility Communications

• Develop executive‑level briefings, reports and communication materials for senior leadership and oversight bodies.
• Support communications related to stakeholder interest, audits and external oversight activities.
• Ensure messaging is accurate, timely and appropriate for high‑scrutiny environments.

Issue & Escalation Management

• Coordinate and manage communication‑related escalations between the project and client.
• Support development of messaging for sensitive issues, risks, delays or operational impacts.
• Ensure consistency and alignment in messaging during high‑pressure or time‑sensitive situations.

Collaboration & Content Development

• Partner with technical and operational SMEs to develop accurate and effective communications.
• Leverage cross‑functional input to produce high‑quality deliverables.
• Establish communication templates, standards and governance processes.

Performance Monitoring & Continuous Improvement

• Define and track communication effectiveness metrics, including stakeholder engagement and feedback.
• Continuously refine communication approaches based on data, feedback and evolving project dynamics.

Requirements

• Bachelor’s degree in Communications, Public Administration, Business Administration, Emergency Management or a related field (or equivalent experience).
• 7+ years of experience in public safety, emergency communications or closely related environments.
• Demonstrated experience supporting large transformation programmes, preferably in government or public sector environments.
• Strong understanding of the California 9‑1‑1 system and PSAP community, including operational and stakeholder dynamics.
• Proven ability to lead communications across complex, multi‑stakeholder environments without direct authority.
• Experience developing executive‑level communications and supporting high‑visibility initiatives.
• Exceptional written, verbal and interpersonal communication skills.
• Ability to operate effectively in high‑pressure, high‑scrutiny environments with sound judgment and professionalism.

Preferred Qualifications

• Experience with NG9‑1‑1 programmes or similar large public safety technology transformations.
• Background in or direct support of 9‑1‑1 communications centres (PSAPs), particularly within California.
• Familiarity with emergency communications technologies (CAD, radio systems, NG9‑1‑1 concepts).
• Experience with structured change management or communications frameworks.
• Relevant certifications such as NENA ENP, APCO credentials, PMP or change management certifications.

Core Competencies

• Strategic Communications & Messaging
• Stakeholder Engagement & Influence
• Change & Transformation Leadership
• Executive Communication & Presence
• Issue Management & Decision‑Making Under Pressure
• Public Safety Communications Acumen
• Program Alignment & Business Insight

Success Metrics

• Effectiveness and clarity of communications across stakeholders.
• Stakeholder alignment, engagement and satisfaction.
• Successful navigation of high‑visibility communications.
• Timely and effective management of communication‑related risks and escalations.
• Continuous improvement and adaptability of the communications plan.
• Contribution to overall programme alignment and successful delivery of project objectives.

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