Communication Center Supervisor

PHI Air Medical; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Job summary

PHI Health in Lexington, KY is seeking a Communications Supervisor to lead the communications team within the EMS operations. You will schedule, train, and coach staff, ensuring high-quality transport documentation and efficient coverage during shifts.

The role emphasizes strong communication, problem-solving under pressure, and collaboration with internal and external stakeholders. A background in EMS and radio/medical terminology is highly valued, with a focus on safety and service excellence.

Qualifications

• Three years of experience as a communications specialist or similar EMS role.
• At least one year of supervisory experience preferred.
• Excellent communication and interpersonal skills required.

Responsibilities

• Perform daily supervisory tasks: scheduling, staffing, annual assessments, and training.
• On-call for departmental issues outside normal hours.
• Coach and mentor Communication Specialists to meet team needs.
• Cover communications duties as needed to ensure coverage.
• Maintain quality and accuracy of transport documentation.
• Manage technical equipment and coordinate with vendors for maintenance.
• Develop relationships with internal/external customers and agencies.
• Create and maintain CQI data and reports for the Director.
• Coordinate pricing/details for long-range flights and training.
• Lead preceptors through training processes for new Specialists.
• Monitor training to ensure solid foundational knowledge.

Skills

EMS experience

Supervisory experience

Communication skills

Problem-solving

English proficiency

Education

High school diploma or GED

Job description

Join Our Life-Saving Team in Lexington, KY and take advantage of:

• Sign on bonus up to $10,000!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a Communications Supervisor, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Responsibilities Include

• Responsible for performing daily supervisory functions, including scheduling, staffing, annual assessments, daily communications with staff, new hire training, material and equipment management.
• On-call for departmental issues occurring outside normal office hours.
• Responsible for the effective coaching, and mentoring of Communication Specialists to ensure needs of the team are met
• Performs duties of a communication specialist and works on line if needed for adequate communications coverage due to insufficient staffing availability.
• Maintains and verifies the quality and accuracy of all communication center related transport documentation.
• Maintains technical equipment such as telephone/radio recorder and effectively interacts with contract vendors for service and maintenance of equipment.
• Develops and maintains productive relationships with both internal and external customers, with special emphasis on requesting agencies communications staff and management.
• Creates and maintains statistical information and reports as required for the Director.
• Collects information, performs price quotes, and coordinates details for long range flights.
• Required to perform the Flight Coordinator duties.
• Creates and maintains all CQI needs for the Communication Center/shift in which he/she works.
• Responsible for the training and education for the Communication Center/shift in which he/she works
• Responsible for participation in program level CQI meetings, and preparation of the data and discussion points for the meeting
• Facilitate and coach preceptors through the process of training individual Communication Specialists
• Monitor training process of Direct Report Communication Specialists to ensure a solid, and standard foundation of knowledge is created for any new Communication Specialist
• Other duties as may be assigned.

Schedule/Location:

• Schedule Varies
• Lexington, KY

The Successful Candidate Will Have

• Minimum of three years experience as a communications specialist, combined with extensive EMS experience or equivalent preferred.
• Minimum of one year supervisory experience preferred.
• Must be creative, be able to function efficiently under pressure and use problem-solving skills effectively. Must possess good human relations and communications skills for interfacing with all levels of internal and external customers.
• Extensive working knowledge/experience of radio/medical terminology is strongly preferred.
• Must possess intermediate knowledge and proficiency with computer systems (hardware and software) and office equipment.
• High school diploma or GED.
• Must be able to read, write, speak and understand English.
• Must be able to pass pre-placement drug screening and background screen.

Our Core Competencies

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

Sign on up to $10,000

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws