Communication Operator

KAISER; San Leandro (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

NALHE in California seeks a dependable Telephone Communications Clerk to handle incoming calls, page medical center staff, and maintain log records. You will support urgent communications and essential clerical tasks in a hospital setting.

The role requires courteous, professional interaction with patients and staff, accurate information handling, and prompt escalation during emergencies and routine operations.

Responsibilities

• Establishes courteous, cooperative relations with public, patients and staff following policies.
• Promotes and delivers customer service excellence to internal and external customers.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel as requested.
• Responds to inquiries about patient condition and other information requests.
• Acts as central communications point for in-house emergencies (Code Red/Code Blue) and logs events.
• Performs clerical duties: on-call/beeper listings, brochures and mailings distribution.
• Records requests for telephone equipment repair and reports malfunctions.

Job description

Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.