Communication Analyst

PSRI Tech; City of Albany (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

PSRI Tech is seeking candidates for a remote position that involves analyzing call recordings for a correctional agency. Candidates will need excellent proofreading and listening skills and the ability to multitask effectively. This role offers both part-time and full-time options specifically for New York residents.

Qualifications

• Ability to maintain confidentiality.
• Detail oriented with good proofreading skills.
• Functional typing skills.

Responsibilities

• Review calls from a correctional agency and analyze recordings.
• Translate material from one language to another while preserving meaning.
• Notify senior staff regarding urgent issues.

Skills

Attention to detail

Listening skills

Proofreading

Multitasking

Computer literacy

Tools

Microsoft Office

Google Suite

Job description

Job Description

Job Description

This is a remote position available only to New York residents.

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.

• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.

• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.

• Immediate notification to Investigations Manager and/or senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact

• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning

• Proofread translated material for grammar, spelling and punctuation accuracy and returned in the required format

• Performs other related work as assigned

• Ability to multitask.

• Computer literate, specifically in Microsoft Office and Google Suite.

• Functional typing skills

• Detail oriented with specific emphasis on listening skills.

• Ability to maintain confidentiality relating to work performed.

• Ability to work in a secure team environment.

• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

Part Time and Full Time remote positions available.

Submit resumes to - [e-mail]