Communication Access Real-Time Translation (CART) Provider

Jamison Professional Services, Inc.; Atlanta (GA); Hybrid; USD 28,000 - 55,000; Full time

Job summary

Jamison Professional Services, Inc. seeks a qualified Communication Access Real-Time Translation (CART) Provider for live captioning services, including events, meetings, and training sessions.

Work may be remote or onsite at client locations, with pre-scheduled assignments in Atlanta, GA. Requires high school diploma or equivalent and CART certification options like RPR/CRC; strong English and customer service skills are essential.

Qualifications

• High school diploma or equivalent required.
• Certification such as RPR, CRC, or equivalent CART certification preferred.
• Experience providing real-time captioning in professional settings.
• Ability to maintain high accuracy in real-time transcription.
• Proficient with CART software, stenographic equipment, and virtual meeting platforms (Teams/Zoom/WebEx).
• Strong English grammar, spelling, punctuation and vocabulary.
• Excellent communication and customer service skills.

Responsibilities

• Convert spoken communication into verbatim text in real time.
• Provide captioning for individual and group settings (meetings, presentations, training, hearings, conferences).
• Use CART software and stenographic equipment to perform services.
• Coordinate access to links, agendas, terminology, and materials before events.
• Maintain professionalism, confidentiality, and impartiality while delivering services.
• Troubleshoot technical issues related to caption delivery to minimize interruptions.
• Provide post-session transcripts when requested and authorized by client.

Skills

Real-time captioning

Customer service

English grammar

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

CART software

Stenographic equipment

Microsoft Teams

Zoom

WebEx

Job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Communication Access Real-Time Translation (CART) Provider.

Position Title:

Communication Access Real-Time Translation (CART) Provider

Service Type:

Live Audio Captioning Services

DESCRIPTION OF SERVICES:

The CART Provider shall furnish professional real-time captioning services for live events, meetings, training sessions, interviews, webinars, conferences, and other designated activities. Services may be provided remotely through secure online platforms and/or onsite at the client's location, as specified in individual task assignments.

Responsibilities:

• Convert spoken communication into accurate, verbatim text displayed in real time.
• Provide captioning for individual and group settings, including but not limited to meetings, presentations, training sessions, hearings, and conferences.
• Utilize specialized CART software and stenographic equipment necessary to perform the required services.
• Coordinate with designated points of contact to ensure appropriate access to meeting links, agendas, terminology, and presentation materials prior to events, when available.
• Maintain professionalism, confidentiality, and impartiality while delivering services.
• Troubleshoot technical issues related to caption delivery to minimize service interruptions.
• Provide post-session transcripts when specifically requested and authorized by the client.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma or equivalent required; associate degree or higher preferred.
• Certification through a recognized professional organization, such as:
  • Registered Professional Reporter (RPR).
  • Certified Realtime Captioner (CRC) or
  • Other equivalent CART certification acceptable to the client.
• Demonstrated experience providing real-time captioning services in professional environments.
• Ability to achieve and maintain a high degree of accuracy in real-time transcription.
• Proficiency using CART software, stenographic equipment, and virtual meeting platforms (e.g., Microsoft Teams, Zoom, WebEx).
• Strong command of English grammar, spelling, punctuation, and vocabulary.
• Excellent communication and customer service skills.

Location:

Atlanta, GA

Schedule:

Pre-scheduled services based on assignments

Clearance Level Required:

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.