Common Area Attendant

Smoky Mountain Resorts; Sevierville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401k with company match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Maternity/Paternity Leave

Professional growth opportunities

Tuition reimbursement

Employee discounts

Job summary

Smoky Mountain Resorts is seeking a Common Area Attendant to maintain daily cleaning of public spaces and guest rooms as assigned, following property manuals and SMR standards. The role requires attention to detail and reliability in a fast-paced hospitality environment.

This position offers full-time hours, a schedule including weekdays and weekends, plus a comprehensive benefits package and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• Housekeeping/janitorial experience preferred.
• Reliable transportation required.
• Able to work in a diverse team and guest-facing environment.
• English fluency with basic Spanish interpretation when necessary.

Responsibilities

• Clean designated areas and guest rooms according to the checklist.
• Follow safety and chemical handling procedures.
• Respond promptly to guest requests and maintenance issues.
• Assist with organizing housekeeping carts and supplies.
• Maintain cleanliness standards and confidentiality across property areas.

Skills

English fluency

Time management

Teamwork

Guest service

Attention to detail

Education

High school diploma or equivalent

Tools

Purple Cloud system

Paycor system

Job description

Pay: $19.00 per hour ($2/hr. shift differential on Sundays)

Schedule: Mon. & Tues. Off, Wed. & Thurs. 8 AM - 4:30 PM, Fri. - Sun. 3 PM - 11:30 PM

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

The Common Area Attendant is responsible for the daily cleaning and upkeep of common areas and guest rooms as assigned. This includes following company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

Primary Essential Duties & Responsibilities:

The Business:

The Common Area Attendant will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily cleaning within designated time frames according to checklist or assigned areas which include, but not limited to; restrooms, vending areas, hallways, lobby, pool areas, parking lots, elevators, walkways, activities areas, and stairwells.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms, in alliance with SMR standards.
• Knowledge and ability to comply with all company operating policies and procedures to follow compliance with property and applicable Housekeeping Manuals.
• Properly handle and use all chemicals and equipment required for cleaning common areas.
• Remove garbage from guest rooms and common areas.
• Arrange and properly organize housekeeping carts, supply closets, and linen rooms each day.
• Respond to guest related items or problems promptly and effectively.
• Identify and report all maintenance related problems in all common areas.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Perform deep cleaning and other incidental cleaning projects and related duties as required and/or assigned.
• Clean guest rooms as needed based on occupancy and staffing demand.
• Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR’s Legendary Service:

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Position Requirements

Personality / Attitude:

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Recognized as a positive influence to others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Ability to work in a fast-paced, demanding work environment.
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Ability to work individually and as a team.
• Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
• Digitally savvy with the ability to become knowledgeable, in regard to team member training, learn and use of the Purple Cloud system and Paycor system is required. Software systems may be deleted and/or added with innovations in new technology.
• Strong organizational skills with excellent attention to detail (ATD).

Education / Experience:

• High school diploma or equivalent.
• Housekeeping and/or janitorial experience required.
• Fun and energetic.
• Responsible and timely.
• Must have reliable transportation.
• Ability to work within a diverse workforce
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, and chemicals. Some work will be performed indoors. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all pe