Commissions Support Specialist

Financial Independence Group; Cornelius (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Financial Independence Group (FIG) is seeking a detail-oriented Commission Support team member to provide daily operational support for commission calculations, payments, and inquiries. The role requires strong communication, problem-solving skills, and the ability to work with agents, carriers, and partners.

The ideal candidate will be highly organized, with a passion for finance and operations, proficient in Microsoft Excel and the Microsoft Office suite, and able to work effectively in a

Qualifications

• Must be highly organized and detail-oriented.
• Excellent communication and problem-solving skills.
• Proficient with Microsoft Office, especially Excel.
• Strong analytical abilities and attention to accuracy.

Responsibilities

• Respond promptly and professionally to inquiries from agents and partners regarding commission payments, discrepancies, and other commission-related questions.
• Provide clear explanations of commission plans, eligibility requirements, and payment procedures.
• Guide agents through the commission payment process and resolve issues.
• Investigate and resolve data, commission calculations, and payment discrepancies.
• Identify and troubleshoot issues related to commission systems and processes.

Skills

Detail-oriented

Excellent communication

Analytical skills

Team player

Independent worker

Tools

Microsoft Office (Excel)

Job description

WHO WE ARE:

Financial Independence Group (FIG) is one of the nation’s largest Finance and Insurance Marketing Organizations (FMO & IMO) in the country, partnering with thousands of financial professionals in all 50 states.

OVERVIEW:

Our commissions team members work in a high-energy, fast-paced environment providing efficient, accurate and detailed support to our wholesalers, agents, carriers, and other partners. We have an inherent drive for perpetual excellence and find strength in learning and growing together. The Commission Support team member plays a vital role in ensuring accurate and timely payments of commissions. This position requires a highly organized and detail-oriented individual with excellent communication and problem-solving skills. The ideal candidate will be responsible for providing day-today operational support related to commission calculations, payments, and inquiries.

YOUR ROLE:

• Unique perspectives drive optimal solutions.
• Mastery begins with humility.
• Coaching is endless and growth has no limits.
• Perpetual excellence.
• Respond promptly and professionally to inquiries from agents and other partners regarding commission payments, discrepancies, and other commission-related questions.
• Provide clear and concise explanations of commission plans, eligibility requirements, and payment procedures.
• Guide agents through the commission payment process and resolve any issues that may arise.
• Investigate and resolve discrepancies in data, commissions calculations, and payments.
• Identify and troubleshoot issues related to the commission systems and processes.

WHY YOU ARE THE RIGHT PERSON:

• Positive, go-getter attitude
• Outcome-driven problem solver
• Fosters and builds relationships internally and externally
• Ability to learn and grown within our customer relationship management tool
• Strong analytical and problem-solving skills with excellent attention to detail and accuracy
• Excel in a team-driven environment by being a true culture advocate
• Ability to work independently and as part of a team.
• Have a passion for finance and operations
• Knowledge of Microsoft Office with an emphasis on excel
• Excellent communication and interpersonal skills, both written and verbal.