Commissioned Vacation Sales Concierge

Hyatt; Key West (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Hotel discounts

401(k) match up to 6%

Incentives and bonuses

Growth opportunities

Positive work environment

Job summary

Hyatt Vacation Club is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team at Hyatt hotel properties. You will engage with guests at lobby desks, schedule presentations, and drive sales while delivering exceptional service.

Candidates should be financially motivated, able to work weekends/holidays, and have strong phone/interpersonal skills.

Qualifications

• Bold persuasion and strong communication skills.
• Excellent phone and face-to-face interactions with guests.
• Comfortable standing, sitting, and walking for extended periods.
• Flexible schedule, including weekends and holidays.
• Service-focused mindset with attention to detail and follow-up.
• Financially motivated with target-driven approach.
• Concierge and/or sales experience preferred.

Responsibilities

• Engage with hotel guests at lobby desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Meet or exceed budgeted sales presentations and volume production goals.
• Ensure attendees meet eligibility and are open to Hyatt Vacation Club products.

Skills

Persuasion

Phone/Interpersonal skills

Customer service orientation

Detail oriented

Weekend/Holiday availability

Ambition/Financial motivation

Concierge and/or sales experience

Computer skills

Tools

Computer skills

Job description

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Hyatt® hotel properties.

What's in it for you?

• Hotel and resort discounts
• Immediate 401(k) company match up to 6%
• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Positive work environment
• Growth and development opportunities

What you will do?

• Engage with hotel guests at lobby desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Hyatt Vacation Club products and services.

What are the requirements?

• Bold persuasion skills
• Computer skills
• Stand, sit and walk for extended periods of time
• Flexible schedule including weekends and holidays
• Excellent phone communication skills and/or interpersonal skills interacting with guests
• Service focused
• Detail oriented with process and follow-up
• Financially motivated
• Concierge and/or sales experience preferred

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements #US Sales & Marketing