Commercial Transportation Insurance Operations Manager

Acrisure; Melbourne (KY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Job summary

Acrisure is seeking a Commercial Transportation Insurance Operations Manager to lead the Commercial Insurance Transportation team on-site. The role focuses on executing operational strategies, improving processes, and delivering exceptional client and colleague experiences.

The ideal candidate will have a property and casualty license, 5+ years in commercial insurance, and experience managing teams, with strong analytical and communication skills to drive performance and growth.

Qualifications

• Strong leadership and ability to coach and develop high-performing teams.
• Excellent communication, collaboration, and relationship-building skills.
• Proven ability to analyze performance metrics and leverage data for improvement.
• Experience implementing process improvements and driving operational excellence.
• Experience in workforce planning, budgets, and resource management.

Responsibilities

• Lead and implement operational strategies, process improvements, and workflow enhancements to drive efficiency and service quality.
• Coach and engage team members, fostering accountability and collaboration.
• Monitor KPIs and dashboards to drive informed decision-making and continuous improvement.
• Manage operational resources, workforce planning, budgets, and expenses to support objectives.
• Ensure compliance with policies, regulations, and best practices while mitigating risks.
• Support client retention and growth initiatives through excellent service delivery.
• Partner with cross-functional leaders to align priorities and drive outcomes.
• Champion automation and technology adoption to enhance operational effectiveness.

Skills

Leadership

Communication

Problem-solving

Data analysis

Budget management

Strategic thinking

Education

Bachelor’s degree in Business Administration

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

We are seeking a Commercial Transportation Insurance Operations Manager to join our growing Commercial Insurance Transportation team.

The Manager role contributes to the overall health and success of the organization by executing operational strategies and strengthening processes and procedures that drive service excellence, business performance, and exceptional client and colleague experiences. This role serves as a champion of Acrisure’s performance culture, operational excellence, and client-focused values.

Responsibilities

• Lead and implement operational strategies, process improvements, and workflow enhancements that drive efficiency, scalability, and service quality.
• Develop, coach, and engage team members while fostering a culture of accountability, collaboration, continuous improvement, and client-focused service.
• Monitor operational performance through KPIs, dashboards, and business metrics to drive informed decision-making and continuous improvement.
• Manage operational resources, workforce planning, budgets, and expenses to support business objectives and financial performance.
• Ensure compliance with company policies, regulations, and operational best practices while identifying and mitigating potential risks.
• Support client retention and business growth initiatives through exceptional service delivery and resolution of complex client issues.
• Partner with cross-functional leaders to align operational priorities, improve business outcomes, and support organizational growth.
• Champion process optimization, automation, and technology adoption initiatives to enhance operational effectiveness and scalability.

Requirements

• Active Property & Casualty insurance license required.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong business judgment, decision-making, and problem-solving skills.
• Demonstrated experience implementing process improvements and driving operational excellence.
• Analyze performance metrics and leverage data to improve operational results. Strong understanding of customer needs, market trends, and competitive factors.
• Demonstrated success delivering exceptional client and colleague experiences.
• Ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
• Excellent communication, collaboration, and relationship-building skills.
• Willingness and ability to travel up to 25%.

Education and Experience

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum of 5 years of progressive experience in Commercial insurance, financial services, professional services, or a related industry. Experience in Commercial Insurance Transportation is highly preferred.
• Minimum 2 years of experience managing teams, including hiring, performance management, coaching, and talent development.
• Experience overseeing operational resources, workforce planning, and budget management.
• Experience supporting business development, client retention, and growth initiatives.
• Relevant industry licenses, certifications, or designations highly preferred.

#LI-LS1

#LI-Hybrid

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Welcome, your new opportunity awaits you.