Commercial Surety Claims Manager

Zurich 56 Company Ltd; Illinois; Hybrid; USD 113,000 - 186,000; Full time

Job summary

Join an innovative insurance company as a Commercial Surety Claims Manager, where you'll lead a dynamic team in navigating complex claims processes. This role offers the opportunity to drive superior results, enhance customer satisfaction, and implement best practices in claims management. With a commitment to professional development and a culture that values diverse perspectives, you will play a key role in shaping the future of the insurance industry. If you're ready to make a meaningful impact and grow your career in a supportive environment, this position is perfect for you.

Benefits

Comprehensive Employee Benefits

Career Development Opportunities

Short-term Incentive Bonuses

Inclusive Work Environment

Qualifications

• 8+ years of experience in Claims management, preferably with a Juris Doctor.
• 3+ years of management experience leading teams in high-stakes environments.

Responsibilities

• Lead a team of claims professionals to ensure timely resolutions of complex claims.
• Build relationships with internal and external stakeholders to enhance customer satisfaction.

Skills

Claims Management

Analytical Skills

Leadership

Customer Relationship Management

Technical Guidance

Education

Juris Doctor

Bachelor’s Degree

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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Commercial Surety Claims Manager

122935

Zurich North America is hiring a Commcial Surety Claims Manager to join our team! We are open to hiring talent in one of the following locations: Any where in the US Remotely.

Leads and directs a team of technical commercial surety Claims Professionals to ensure accurate and timely resolutions of claims in highly complex lines of business. Serves as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with the regulatory policies. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of management staff to maximize contributions and drive employee development and operational improvements.

In this role you will be responsible for:

• Drive superior claims results by providing direction, technical guidance, tracking and reporting on key metrics for high exposure, high complexity claims.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Contribute to effective claim outcomes by effectively implementing Claims Best Practices to manage loss payments and claim expenses.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• May share information concerning industry trends and major claim issues by collaborating with underwriting and centers of expertise.
• Is a business partner to underwriting and centers of expertise in drafting bonds as well as provide ongoing feedback on bond wording modifications.
• May attend critical account/potential account meetings and otherwise participates in significant marketing events.
• Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on- one meetings, appropriate email, IM and regular interpersonal communications.
• Share professional and technical knowledge by participating in industry conferences or associations or has other involvement in industry events.
• Create a workplace culture that is consistent with the Zurich mission, vision, and Zurich Basics.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Basic Qualifications:

• Juris Doctor and 8 or more years of experience in the Claims area
  OR
• Bachelor’s Degree and 9 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 11 or more years of experience in the Claims area
  AND
• 3 or more years of management experience
• Experience with Microsoft Office
• Knowledge of insurance legal statutes and procedures
• Travel 0%-25%

Preferred Qualifications:

• Juris Doctor highly preferred
• Experience collaborating across work groups
• In-depth knowledge of the surety industry, claims and the surety legal and regulatory environment
• Experience in line of business
• Analytical Skills
• Leadership and/or People Management Experience

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is 113,100.00 - 185,100.00, with short-term incentive bonus eligibility set at 20%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.