Commercial Support Specialist - MH

Ravago; Northbrook (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Commercial Support Specialist to facilitate operational excellence and drive commercial growth initiatives. This hybrid role involves overseeing onboarding processes, providing training on essential tools, and enhancing documentation to support commercial users. You will analyze key performance metrics and collaborate with various teams to optimize processes and tools. If you have a strong analytical mindset, excellent communication skills, and a passion for process improvement, this is a fantastic opportunity to make a significant impact within a dynamic environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience required.
• 2-5 years of related experience in commercial support roles.

Responsibilities

• Oversee onboarding and training for commercial employees.
• Enhance documentation and support for commercial tools.
• Perform analysis of key performance metrics for reporting.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Data Quality Management

Multitasking

Decision-Making

Process Improvement

Education

Bachelor’s Degree

2-5 years related experience

Tools

Tableau

MS Office Suite

CRM Systems

Budget Tools

Job description

Commerical Support Specialist - MH Northbrook, IL 60062, USA Req #2890 Monday, March 3, 2025

Purpose

The Commercial Support Specialist role is responsible for serving as the operational and commercial liaison for the Business Unit(s) in support of the company's Commercial growth initiatives.

Areas of Responsibility / Tasks

1. Oversee Commercial employee onboarding process, systems setup, and training plan.
2. Provide training on RavApps related to commercial for new hire onboarding, best practices, commercial sales meetings, and new feature or cloud enhancements.
3. Provide support, training, and continuous improvement ideation for CRM, Tableau, SARA and any future implementations.
4. Enhance work instructions and develop comprehensive documentation to support commercial users across all tools and resources managed by the Commercial Support Team, including Budget Tools, CRM, SARA, MHC Materials, Tableau, and any future implementations.
5. Serve as gatekeeper/focal for commercial tools including, Budget Tools, CRM, SARA, MHC Materials, Tableau, and any future implementations for enhancement requests including gathering requirements and validating system enhancements as needed.
6. Responsible for maintaining Account Assignments and Commissions Rules for new accounts and account re-assignments in SARA.
7. Request setup of Customer Accounts/Ship-To’s in MDM system.
8. Administer sales, sourcing, and business development teams budget/goal process.
9. Monitor CRM usage and qualitative metrics to report trends.
10. Coordinate lead management process, working in conjunction with Office Services, Marketing, and Business Development teams.
11. Manage Market Segmentation process to appropriately code confirmed sales.
12. Perform analysis of key performance metrics and provide summarized reports to Business Unit management, including sales volume and margin.
13. Work collaboratively to provide key business reporting.
14. Create exception reporting based on company policies and controls.
15. Create metrics to evaluate sales efficiency and productivity.
16. Document requirements and collaborate with Commercial, Operations, and Finance teams for process and tool optimization to support business focused initiatives.
17. Build project and execution plans to address key commercial initiatives to drive automation or process improvements.
18. Map current and future tool or process states to support key business initiatives.

Competencies; Knowledge, Skills, Abilities (KSA)

1. Strong written and verbal communication skills.
2. Strong analytical and problem-solving skills.
3. Ability to work well independently and in a team.
4. Extreme attention to detail and ability to maintain data quality and integrity.
5. Working understanding of profitability and advanced data analytics.
6. Proficiency in Tableau, MS Office Suite, including Excel, Word, and PowerPoint.
7. Familiarity with MHC and Ravago business processes.
8. Ability to multitask, set priorities and meet deadlines in a changing environment.
9. Demonstrated ability to make decisions and see those through to implementation.
10. Experience in process improvement design and change management strategies.
11. Experience in data models and reporting packages.
12. Experience gathering user requirements and implementing custom solutions/reports to meet those requirements.
13. Ability to travel occasionally for work.

Minimum Qualifications/ Education / Experience / Certifications

1. Education: Bachelor’s Degree Preferred or equivalent experience.
2. Experience: 2-5 years related experience.
3. Licenses / Certifications: Valid driver’s license – required.
4. Language: Proficiency in English required.

Work Environment / Conditions

1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
2. This is a hybrid role based out of Northbrook, IL.

Physical Requirements / Demands

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
2. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

• Job Family LOGISTICS OPS / SALES SUPPORT (Job Family)
• Job Function WC (Job Function)
• Pay Type Salary
• Employment Indicator 700876125 - MH OPS Sa Support Customer Service

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