Commercial Support Specialist (CSS) - KYC/AML- Southeast

Bank of America; Jacksonville (TX); On-site; USD 45,000 - 62,000; Full time

Job summary

Bank of America is seeking a Commercial Support Specialist (CSS) for KYC/AML in the Southeast. The role partners with relationship management to manage AML/KYC onboarding and periodic reviews, ensuring compliance with policy and regulatory standards.

Strong data handling, privacy discipline, and proactive time management are essential. The position requires experience with KYC/AML due diligence, ability to review and escalate risks, and collaboration with clients to maintain accurate records

Qualifications

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks
• Applies strategic and critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven mindset and prioritizes client interests
• Holds a Certified Anti-Money Laundering Specialist certification
• Experience with bank standard legal documentation
• Knowledge of Global Commercial Banking
• Knowledge of Integrated Monetary Processing and Controls and Sales Force
• Experience with analytical tools such as Tableau

Responsibilities

• Owns and manages the AML and KYC processes for relationship management teams
• Engages with prospects and current clients to review AML/KYC information for onboarding and maintenance
• Maintains and manages periodic reviews for US and non-US entities, ensuring documents meet standards
• Maintains organization, data management, and time management to move onboarding and reviews forward
• Adheres to privacy policies to safeguard NPPI during AML/KYC activities
• Provides recommendations to plan for new client onboarding and complex reviews

Skills

Data Collection and Entry

Data Privacy and Protection

Interpret Relevant Laws, Rules, and  +

Attention to Detail

Policies, Procedures, and Guidelines

Relationship Building

Client Experience Branding

Process Management

Tableau

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Tableau

Job description

Commercial Support Specialist (CSS) - KYC/AML- Southeast

Sep 1, 2026

$33 - $44/hour

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for serving as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in the management of their portfolio. Key responsibilities include managing the CDD processes, ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Job expectations include executing AML/KYC onboarding, periodic review of US and non-US KYC records ensuring they meet current standards, remediation projects, audit issues, and national and regional initiatives.

Responsibilities:

• Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
• Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC recordexpansions and maintenance activities, per bank policy standards
• Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time
• Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
• Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI)obtained as part of AML/KYC activities
• Provides recommendations for business to create and nurture client relationships with relationship management teams to plan for new client onboarding and complex periodic review/refreshes

Required Qualifications:

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks
• Applies strategic and critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven mindset and prioritizes client interests

Desired Qualifications:

• Holds a Certified Anti-Money Laundering Specialist certification
• Experience with bank standard legal documentation
• Knowledge of Global Commercial Banking
• Knowledge of Integrated Monetary Processing and Controls and Sales Force
• Experience with analytical tools such as Tableau

Skills:

• Data Collection and Entry
• Data Privacy and Protection
• Interpret Relevant Laws, Rules, and Regulations
• Attention to Detail
• Policies, Procedures, and Guidelines
• Relationship Building
• Client Experience Branding
• Process Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

40

US - VA - Mclean - 8300 Greensboro Dr - Westpark (VA9200)

Pay and benefits information

Pay range

$33.45 - $44.90 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America is a global financial institution offering comprehensive banking, investment, and asset management services to individuals, businesses, and corporations.

Banking Credit Intermediation Financial Services

100 North Tryon Street, Charlotte, NC 28202, US 16001 Dallas Pkwy, Addison, TX 75001, US 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US 135 S La Salle St, Chicago, IL 60603, US 500 W 7th St, Fort Worth, TX 76102, US 333 S Hope St, Los Angeles, CA 90071, US 7105 Corporate Dr, Plano, TX 75024, US 115 W 42nd St, New York, NY 10036, US