Commercial Specialized Servicing Associate - Lending Operations

WesBanco; Bowie (MD); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health benefits

401(k) with match

Job summary

WesBanco is seeking a Commercial Specialized Servicing Associate to work 100% remotely within the Bank's footprint. The role involves inputting Warehouse Lending loans, processing dealer floor plan transactions, and handling daily wires and payoffs.

The ideal candidate will have strong communication, organizational, and confidentiality skills, with the ability to multitask and learn new banking systems. A GED or high school diploma is required; an associate degree is preferred.

Qualifications

• Professional demeanor and a strong service mindset to support branches and customers.
• Clear written and spoken communication with internal teams and clients.
• Ability to manage multiple priorities and meet deadlines in a regulated bank environment.
• Ability to learn new systems and adapt to process changes promptly.
• Discretion with confidential information and adherence to policies.
• Team player who contributes to a collaborative work environment.

Responsibilities

• Inputs new Warehouse Lending loans into the Banking core system and maintains records.
• Handles daily wires, payoffs, and payment postings for dealer floor plan and warehouse lending loans.
• Communicates with dealers and customers by phone and email; resolves issues in a timely manner.
• Posts payments and remittances to systems and prepares weekly reports for lenders.
• Monitors transactions, notifies customers of issues, and supports branches as needed.
• Maintains compliance with bank policies and regulatory requirements.

Skills

Communication skills

Teamwork

Organizational skills

Customer service orientation

Attention to detail

Multitasking

Confidentiality

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Summary

Responsible for input of new Warehouse Lending loans and paydowns, processing Dealer Floor Plan transactions, answering phone calls and performing maintenance requests. Works with both bought and sold participation loans, processes payments accordingly.

Essential Duties And Responsibilities

• Inputs new Warehouse Lending loans into the Banking core system.
• Advances Dealer Floor Plan lines based on requests from dealers.
• Verifies proper payment and payoff. Contacts dealer or mortgage warehouse customer with issues.
• Posts payments and payoffs to Dealer Floor Plan software and Warehouse Lending loans into the Banking core system.
• Performs a quick turn-around with daily processing of wires and FTM.
• Maintains communication via email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers and various dealerships and customers throughout the workday.
• Downloads, saves and distributes weekly Dealer Floor Pan reports to lenders.
• Monitors serviced loan transactions and notifies customers of returned payments.
• Posts payments including participation loans per instructions from lead bank.
• Processes remittance paperwork for participation loans as lead bank.
• Processes incoming and outgoing wires daily.
• Provides support and assistance to branches and various departments in the bank, via email or phone.
• Posts BHG loan payments and handles the processing activities.
• Ensures accurate and timely processing of commercial loan onboarding and maintenance.
• Collaborateswithpeers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Learns new systems and processes in order to streamline and scale work.
• Performs work withincustomer service level expectationsand key vendor processing timelines.
• Performs daily work as defined with accuracy.

Other Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, workethicand attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.
• Ability tointeract effectivelywithin team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Willingness to provide a level of service, which will clearly differentiate us from our competitors.
• Ability to interact with outside customers when needed
• Ability to provide superior service to internal departments
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
• Ability to be collaborative with co-workers and employees.
• Able to multi-task and function effectively under stressful conditions.
• Ability to work in a team environment as well as independently.
• Ability to perform detailed work.
• Ability to maintain confidentiality.
• Ability to handle workload pressure and deadlines.
• Ability to learn Microsoft products including Word, Excel, and Access.
• Ability to understand and utilize banking industry technology.

Additional Information

The wage range for the Commercial Specialized Servicing Associate is $17.65 - $20.00 an hour. The position includes 17 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays and 1 float holiday.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

• High school diploma or general education degree (GED) required
• Associates degree preferred.