Commercial Specialist

AutoZone; Whitehall (Lehigh County); On-site; USD 50,000 - 65,000; Full time

Job summary

AutoZone in Whitehall, United States, seeks a Commercial Specialist to support commercial sales and service operations. You will drive WOW customer service, increase commercial sales, and ensure smooth order fulfillment and delivery in a fast-paced environment.

The role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. A valid driver’s license and safe driving record are required.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Must hold a valid driver’s license with a clean driving record.
• Experience in commercial sales or automotive retail is a plus.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through inbound calls and in-person outreach.
• Document and inspect all deliveries for accuracy and condition.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Job description

As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

• Assistcommercial customerswith product selection and order management.
• Maintain accuratebilling recordsand ensureon-time deliveries.
• Conductaccount visitsto build relationships and ensure service quality.
• Generate new business throughoutbound callsandin-person outreach.
• Followcash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report onvehicle maintenance and safety.
• Managebattery consignment inventoryand perform weekly stock checks.
• Handlereturns and accident proceduresaccording to company policy.
• Lead the commercial department in the absence of theCommercial Sales Manager.
• Promote asafe and compliant work environmentfor all team members.

What We Are Looking For

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

You’ll Go the Extra Mile If You Have

• Previous experience in commercial sales or automotive retail.
• Knowledge of AutoZone systems and procedures.
• Experience managing or supporting a team.
• Strong organizational and problem-solving skills.
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.