Commercial Specialist

AutoZone; Norfolk (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

AutoZone is seeking a Commercial Specialist to be a key player in commercial sales and service operations. You’ll drive WOW customer service, increase commercial sales, and ensure smooth order fulfillment and delivery.

This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. You’ll go the extra mile with strong customer service, the ability to manage multiple tasks in a fast-paced environment, and familiarity with

Qualifications

• Strong customer service, communication, and ability to multitask in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes; commitment to safety and procedures.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business via inbound/outbound calls and in-person outreach.
• Follow cash handling procedures including deposits and collections.
• Document and inspect deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures per company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing

Inventory management

Delivery coordination

Safety compliance

Bilingual EN/ES

Tools

AutoZone systems

Job description

As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

• Assistcommercial customerswith product selection and order management.
• Maintain accuratebilling recordsand ensureon-time deliveries.
• Conductaccount visitsto build relationships and ensure service quality.
• Generate new business throughoutbound callsandin-person outreach.
• Followcash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report onvehicle maintenance and safety.
• Managebattery consignment inventoryand perform weekly stock checks.
• Handlereturns and accident proceduresaccording to company policy.
• Lead the commercial department in the absence of theCommercial Sales Manager.
• Promote asafe and compliant work environmentfor all team members.

What We Are Looking For

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

You’ll Go the Extra Mile If You Have

• Previous experience in commercial sales or automotive retail.
• Knowledge of AutoZone systems and procedures.
• Experience managing or supporting a team.
• Strong organizational and problem-solving skills.
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.