Commercial Specialist

AutoZone; Sault Ste. Marie (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

AutoZone in the United States is seeking a Commercial Specialist to support commercial sales, service operations, logistics coordination, and order fulfillment. This role blends customer service, sales support, and logistics, with opportunities to lead and grow within the department.

The candidate will assist commercial customers with product selection, ensure accurate billing and timely deliveries, and build lasting relationships through visits and outreach. A valid driver’s license is required.

Qualifications

• Excellent customer service and communication abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Familiar with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through inbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect deliveries for accuracy and condition.
• Monitor vehicle maintenance and safety.
• Manage battery consignment inventory and weekly stock checks.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing

Delivery

Safety compliance

Driver's license

Job description

As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

• Assistcommercial customerswith product selection and order management.
• Maintain accuratebilling recordsand ensureon-time deliveries.
• Conductaccount visitsto build relationships and ensure service quality.
• Generate new business throughoutbound callsandin-person outreach.
• Followcash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report onvehicle maintenance and safety.
• Managebattery consignment inventoryand perform weekly stock checks.
• Handlereturns and accident proceduresaccording to company policy.
• Lead the commercial department in the absence of theCommercial Sales Manager.
• Promote asafe and compliant work environmentfor all team members.

What We Are Looking For

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

You’ll Go the Extra Mile If You Have

• Previous experience in commercial sales or automotive retail.
• Knowledge of AutoZone systems and procedures.
• Experience managing or supporting a team.
• Strong organizational and problem-solving skills.
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.