Commercial Solutions Specialist - Automotive Industry (Remote)

Percepta; Dearborn (MI); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in customer service solutions is seeking a Technical Support specialist in Dearborn, MI. The role involves resolving customer issues, maintaining service levels, and ensuring a collaborative work environment. Strong problem-solving skills and experience in contact centers are essential, making it a great opportunity for career growth within the company.

Benefits

Comprehensive health, dental, and vision insurance

401(k) plan with company match

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Opportunities for career growth and development

Supportive work environment

Employee discounts and assistance programs

Qualifications

• Minimum of 3 years of contact center experience.
• Strong problem-solving skills and communication abilities.
• Experience with Percepta or Ford programs preferred.

Responsibilities

• Provide primary technical support for Ford Pro Intelligence services.
• Diagnose and resolve customer issues, providing steps for solutions.
• Escalate complex issues and report trends to management.

Skills

Problem-solving

Communication

Customer Service

Education

High school diploma

Associate or college degree

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Comprehensive health, dental, and vision insurance packages
- 401(k) plan with company match
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Opportunities for career growth and development through training programs
- Supportive and collaborative work environment promoting teamwork and respect
- Employee discounts and assistance programs available

What to Expect (Job Responsibilities):
- Serve as the primary technical support for all Ford Pro Intelligence services
- Diagnose and resolve customer issues while guiding users through step-by-step solutions
- Escalate complex issues to appropriate teams, including Project Management and Customer Success Managers
- Capture and report customer support issue trends to management
- Maintain ownership of cases, ensuring adherence to service level agreements (SLAs)

What is Required (Qualifications):
- High school diploma required; associate or college degree preferred
- Minimum of 3 years of contact center experience
- Previous experience working on a Percepta or Ford program is advantageous
- Strong problem-solving skills with excellent written, verbal, and listening abilities
- Proven ability to work effectively in a fast-paced environment both independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Understanding of operations program handling processes
- Strong empathy and awareness of customer loyalty drivers
- Excellent organizational and time management skills
- Ability to multi-task effectively

#CustomerService #TechnicalSupport #CareerGrowth #RemoteWork #EmployeeBenefits

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