Commercial Solutions Specialist - Automotive Industry (Remote)

TTEC; Dearborn (MI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading customer experience solutions company is seeking a Technical Support representative to assist clients with telematics and fleet management services. This role offers opportunities for career advancement and comes with a comprehensive benefits package including health insurance and a 401(k) plan. Ideal candidates will possess strong problem-solving skills and previous experience in contact centers, with an emphasis on customer satisfaction in a collaborative work environment.

Benefits

Comprehensive benefits package

401(k) with company match

Training and development programs

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Qualifications

• 3 years of contact center experience required.
• High school diploma required; Associate degree preferred.
• Strong problem-solving skills and effective communication.

Responsibilities

• Serve as primary technical support for all FPI services.
• Diagnose and resolve customer issues while maintaining satisfaction.
• Manage customer handling processes and report support trends.

Skills

Problem-solving

Customer satisfaction

Communication

Education

High school diploma

Associate degree or college degree

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including Health, Dental, Vision, and Life Insurance
- 401(k) with company match to support your financial future
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options available
- Training and Development Programs to enhance your skills and career trajectory
- Supportive and collaborative work environment that values teamwork and respect

What to Expect (Job Responsibilities):
- Serve as the primary technical support for all FPI services, including telematics and fleet management
- Diagnose and resolve customer issues through step-by-step solutions while maintaining a high level of customer satisfaction
- Escalate complex issues to appropriate teams as necessary and manage customer handling processes
- Capture trends in customer support issues and report them to management for continuous improvement
- Provide updates and maintain ownership of cases, ensuring adherence to service level agreements (SLAs)

What is Required (Qualifications):
- High school diploma required; Associate degree or college degree preferred
- Minimum of 3 years of contact center experience
- Previous experience working on a relevant program advantageous
- Strong problem-solving skills and the ability to work effectively in a fast-paced environment
- Excellent written, verbal, and listening skills

How to Stand Out (Preferred Qualifications):
- Understanding of operations program handling processes
- Experience in a remote work environment
- Proven ability to work independently and collaboratively within a team
- Strong organizational and time management skills
- Empathy and awareness of customer loyalty drivers

#CustomerExperience #TechnicalSupport #CareerGrowth #RemoteWork #Teamwork #Diversity

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