Commercial Services Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Portland (OR); On-site; USD 3,319,000 - 4,975,000; Full time

Benefits offered by this job

Health care insurance

401(k) plan

Paid time off

Job summary

Cox Automotive is seeking a Commercial Services Specialist II to serve as the primary contact for resolving client issues and coordinating pre-sale activities. The role requires strong data entry and client communication to ensure smooth auction processes and accurate invoicing.

You will work onsite at Cox locations, interfacing with national sales teams and multiple stakeholders to ensure high-quality customer service and timely delivery of vehicles and documentation.

Qualifications

• High School Diploma or equivalent required.
• Associate Degree a plus.
• 1–3 years of clerical or administrative experience in the automotive industry preferred.
• Data entry experience is required.
• Effective communication skills required.
• Good problem-solving and organizational skills.
• Good computer software skills.
• Must possess basic Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Resolve client issues for accounts ranging from simple to complex, collaborating with multiple teams.
• Assist with customer inquiries and respond professionally, escalating when necessary.
• Develop positive relationships with clients and explain auction processes and vehicle availability.
• Prepare and audit sale vehicle run process including scheduling and invoicing.
• Monitor vehicle sales processes and liaise with auctioneers and departments to ensure efficient vehicle preparation and representation.
• Examine vehicles for inventory specifications and coordinate with account reps to prepare for sale with imaging and announcements.
• Coordinate vehicle transportation and timely delivery, resolving issues as they arise.
• Educate and upsell national clients on complementary products and services.

Skills

Data entry

Communication

Organizational skills

Microsoft Excel

Education

High School Diploma

Associate Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Company and Position Overview

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators and various stakeholders.
• Assists with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary.
• Develops a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
• In coordination with national account representative, follows account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
• Monitors vehicle sales processes and liaise with auctioneers in lane, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation to include both initial runs and re-runs on sale day.
• Examines vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
• Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Reviews Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
• Educates and upsells national clients on complementary company products and services to ensure client satisfaction.
• Works with other Manheim departments regarding post-sale activities, AR, and on other matters.
• Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation.
• Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
• Serves as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.
• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
• Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

Qualifications

• High School Diploma or equivalent required.
• Associate Degree a plus.
• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.
• Data entry experience is required.
• General title experience is a plus.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Good computer software skills necessary.
• Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Commitment to providing excellent customer service essential.

Work Environment

Office setting.

Disclaimer

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.