Commercial Services Specialist II (Manheim)

Cox Automotive; Matteson (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Volunteer time off

Jury duty leave

Parental leave

Job summary

Cox Automotive in Matteson, IL is seeking a detail-oriented data entry and customer service professional. You will manage account communications, reconcile vehicle-related costs, and maintain electronic vehicle files, ensuring accurate and timely processing for institutional clients.

You will collaborate with the Transportation and Accounting teams to arrange logistics, balance billing, and support post-sale invoicing, while upholding safety standards and company policies.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• OR 5 years' experience in a related field. Flexible degree/certification path beyond HS may qualify.

Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain communications and ensure customer requirements are met.
• Coordinate with posting clerk to ensure recon, transportation, and vehicle charges are applied correctly.
• Respond to customer inquiries and provide quality service.
• Communicate with Transportation Team to arrange transportation and obtain reports.
• Create and update electronic customer vehicle files with standardized abbreviations.
• Obtain floor price information from account rep and enter into the system.
• Prepare sale vehicle run processes with scheduling and notices.
• Follow up on vehicle prep for sale by reconciling bills with work/repairs.
• Coordinate with accounting to balance sales and post-sale invoicing.
• Coordinate with Vehicle Operations Team to prepare vehicles for online programs.
• Generate reports such as sales, expenses, and attendance reports.
• Adhere to safety procedures and participate in Safety Excellence activities.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Microsoft Office

Communication

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Office equipment

Job description

Job Responsibilities:

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
• Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
• Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Prior clerical or administrative experience required.
• Proficient in Basic computer programs and Microsoft office suite
• Commitment to providing excellent customer service required and adhere to Client Contracts.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
• Communications and Organizational skills required.

Hours

• Mon: 7:30-4:30
• Tues: 7:30-4:30
• Wed: 8:00-5:00
• Thurs: 7:30-4:30
• Fri: 7:30-2:30

USD 22.07 - 33.13 per hour

Compensation:

Hourly pay rate is in the range of $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets