Commercial Services Specialist II

Cox; Tolleson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company committed to transforming mobility and community engagement! In this role, you will provide essential support to account holders, ensuring a seamless experience throughout the vehicle sales process. Your expertise in administrative tasks and customer service will be vital as you analyze trends, manage documentation, and foster strong client relationships. This position offers a dynamic environment where you can thrive and make a significant impact. With a commitment to employee growth and well-being, this innovative firm offers competitive compensation and comprehensive benefits. Step into a role that empowers you to drive your future forward!

Benefits

Paid Time Off

Health Insurance

Retirement Plans

Paid Leave

Holidays

Qualifications

• 3-5 years of experience in a related field or clerical support.
• Proficiency in Microsoft Excel and office equipment operation.

Responsibilities

• Provide comprehensive support to account holders and analyze reports.
• Coordinate with national account representatives for sales processes.
• Develop positive client relationships and ensure accurate documentation.

Skills

Customer Service

Microsoft Excel

Administrative Skills

Clerical Experience

Education

High School Diploma/GED

Job description

What You'll Do:

• Provide comprehensive support to numerous account holders.
• Proactively identify enhancement opportunities.
• Run and analyze reports for trends and compliance.
• This critical role, tailored to high-revenue locations, emphasizes accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer direct support and communication to account holders, understanding their requirements, challenges, and potential issues.
• Coordinate with the national account representative to prepare and audit the sale vehicle process, including run order, scheduling, customer notices, vehicle repairs, charge posting, reporting, and invoicing.
• Monitor vehicle sales processes, communicate with stakeholders, and ensure accuracy to provide a positive client experience.
• Develop positive client relationships, understanding their vehicle needs and explaining auction processes, vehicle availability, and sale preparation.
• Examine vehicles within the sales lineup, verify inventory specifications, identify missing vehicles, and collaborate to ensure proper preparation and announcement.
• Coordinate vehicle transportation, ensuring timely delivery and issue resolution.
• Review Condition Reports to document announcements such as Structural, Flood, True Miles Unknown, and others per NAAA guidelines.
• Ensure proper documentation and invoicing are included in client audit files.
• Serve as a liaison between clients and auction departments.
• Collaborate with Accounts Receivable to post charges, process invoices, and pursue collections.
• Prioritize tasks effectively within the auction lifecycle.
• Maintain professionalism and appreciation for business relationships.
• Work efficiently in a fast-paced environment, adapt to change, multitask, and provide excellent customer service.

Who you are:

• Minimum Requirements: High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel required.
• Ability to operate office equipment and sit or stand for prolonged periods.
• Preferred: 1-3 years of clerical or administrative experience in the automotive industry.

Additional Information:

To be employed, you'll need to clear a pre-employment drug test. Cox Automotive maintains a drug-free workplace policy, prohibiting illegal drug use during work hours, on company property, and in company vehicles.

Compensation ranges from $19.57 to $29.38 per hour, with potential additional incentives or commissions.

Benefits include paid time off, holidays, and other leave options. Applicants must be authorized to work in the U.S. without sponsorship.

About Cox Automotive & Cox:

At Cox Automotive, we are passionate about mobility, innovation, and community, transforming how the world interacts with cars. We value employee growth and happiness. Join us to drive your future forward!

Cox has been empowering employees for over 120 years, investing in transportation, communications, cleantech, and healthcare. We offer benefits like health insurance, retirement plans, and paid leave. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities.