Commercial Services Specialist II

Cox Automotive Inc.; Tolleson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Commercial Services Specialist II to provide exceptional support to account holders in the automotive industry. This role involves managing high-revenue locations, analyzing reports for compliance, and developing strong client relationships. The ideal candidate will have a background in clerical or administrative roles, with proficiency in Microsoft Excel. Join a company that values employee growth and happiness while transforming the automotive sector with cutting-edge solutions. If you thrive in a fast-paced environment and are committed to customer service, this opportunity is perfect for you.

Benefits

Paid Time Off

Holidays

Insurance Options

Retirement Plans

Qualifications

• 3-5 years of related experience in a clerical or administrative role.
• Proficiency in Microsoft Excel is essential.

Responsibilities

• Provide support to account holders and manage high-revenue locations.
• Analyze reports for trends and compliance, ensuring accuracy.

Skills

Customer Service

Microsoft Excel

Clerical Skills

Communication

Education

High School Diploma/GED

Job description

Join to apply for the Commercial Services Specialist II role at Cox Automotive Inc.

Get AI-powered advice on this job and more exclusive features.

Responsibilities:

1. Provide comprehensive support to numerous account holders.
2. Proactively identify enhancement opportunities.
3. Run and analyze reports for trends and compliance.
4. Manage high-revenue locations with accountability and excellence due to significant financial implications.
5. Support and communicate directly with account holders, understanding their needs and challenges.
6. Coordinate with national account representatives to prepare and audit sale vehicle processes, including run order, scheduling, vehicle repairs, and invoicing.
7. Monitor vehicle sales processes, ensuring accuracy and positive client experience.
8. Develop relationships with clients, understanding their vehicle requirements and explaining auction processes.
9. Examine vehicles to verify specifications, identify missing vehicles, and collaborate on sale preparations.
10. Coordinate vehicle transportation and resolve issues promptly.
11. Review Condition Reports for necessary announcements and compliance.
12. Ensure proper documentation and invoicing for client audits.
13. Act as a liaison between clients and auction departments.
14. Collaborate with Accounts Receivable to post charges, process invoices, and pursue collections.
15. Prioritize tasks effectively within the vehicle lifecycle.
16. Maintain professionalism and strong business relationships.
17. Work efficiently in a fast-paced environment, demonstrating customer service commitment.

Who you are:

• High School Diploma/GED and 3 years' or 5 years' related experience.
• Clerical or administrative experience required.
• Proficiency in Microsoft Excel.
• Ability to operate office equipment and sit/stand for extended periods.
• Preferred: 1-3 years of automotive industry experience.

Additional Information:

Pre-employment drug testing required; Cox is a drug-free workplace.

Hourly pay: $23.51 - $35.24, with potential additional incentives.

Benefits include paid time off, holidays, insurance options, and retirement plans.

Applicants must be authorized to work in the U.S. without sponsorship.

About Cox Automotive:

We innovate in mobility and community, transforming the automotive industry with brands like Autotrader, Kelley Blue Book, and Manheim. We value employee growth and happiness.