Commercial Services CRM Manager

Veeva; Boston (MA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva, located in Boston, Massachusetts, is looking for a CRM Leader and Manager to oversee their North America Commercial Services team. This vital role involves driving successful Vault CRM implementations while optimizing service delivery and contributing to the growth of the commercial services team.

The ideal candidate will possess over 10 years of experience, proven leadership abilities, and a strong track record of managing customer relationships. Benefits include comprehensive insurance, flexible PTO, and retirement programs.

Qualifications

• 10+ years of work experience with consistent advancement and demonstrated growth.
• Proven ability to successfully build and manage customer relationships.
• Recognized mentor with excellent communication and interpersonal skills.

Responsibilities

• Drive the success of Vault CRM implementations across North America.
• Manage a team of CRM consultants and ensure high customer satisfaction.
• Contribute directly to scaling commercial services business.

Skills

Leadership

Customer relationship management

Mentoring

Operational process management

Team building

Job description

The Role

We are seeking a CRM Leader and Manager for our North America Commercial Services team. This critical leadership role is responsible for driving the success of our Vault CRM implementations across North America, optimizing service delivery, and significantly contributing to the growth and evolution of commercial services. As a proven leader and mentor with a passion for building high‑performing teams and ensuring customer success, you will be instrumental in guiding our CRM team, shaping our strategic hiring, and managing key operational processes.

• Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements.
• Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts.
• Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions.
• Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services.
• Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity".
• Proven ability to successfully build and manage customer relationships, escalations, and consultant situations.
• Recognized mentor with excellent communication and interpersonal skills.
• Ability to source, assess, and attract candidates that fit within the Veeva culture.
• 10+ years of work experience with consistent advancement and demonstrated growth.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

• Base pay: $100,000 - $200,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Equal Opportunity Employment

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].