Commercial Senior Auto Claims Adjuster- Remote

AAA - CSAA Insurance Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative insurance company is seeking a Commercial Senior Auto Claims Adjuster to join their dynamic team. This remote position involves managing a diverse range of claims, ensuring compliance with state guidelines, and providing exceptional service to clients. The ideal candidate will bring a blend of customer service experience and claims adjusting expertise, along with strong communication and organizational skills. This role not only offers the chance to work in a forward-thinking environment but also the opportunity to contribute to a mission that prioritizes inclusion and community service. Join a team that is redefining the insurance landscape and making a meaningful impact.

Benefits

Performance Bonus

401(k) with Company Match

Paid Virtual Training

Flexible Work Hours

Qualifications

• 2+ years of customer service experience in a virtual environment required.
• Must hold an Adjuster license or obtain within 90 days.

Responsibilities

• Handle non-injury claims for commercial accounts and personal lines.
• Investigate, evaluate, negotiate, and settle auto and property damage claims.

Skills

Customer Service

Claims Adjusting

Negotiation

Investigation

Communication

Time Management

Empathy

Flexibility

Education

High School Diploma/GED

Adjuster License

Tools

Virtual Communication Tools

Job description

Job Title

Commercial Senior Auto Claims Adjuster - Remote

Requisition Number

R7076 Commercial Senior Auto Claims Adjuster - Remote (Open)

Location

Nevada - Home Teleworkers

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Your role:

Our Commercial Senior Auto Claims Adjusters’ responsibilities include handling non-injury claims for commercial accounts and personal lines non-standard products.

Your work:

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties and:
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare, commercial GIG economy and/or personal lines non-standard products.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Training Schedule:

• Paid virtual training starts on May 19th and consists of a combination of classroom and hands-on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Required Experience, Education and Skills:

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you?

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Flexibility to support Pacific Time operating hours of 5:30am to 7:00pm. Ability to support weekend shifts as needed.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com.

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer.

We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states we hire in is: $24.75 - $30.29. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role. We will also disclose the hourly rate range based on your location.

Please note we are hiring for this role remotely anywhere in the United States except for Hawaii and Alaska.