Commercial Security Service Technician

TEKsystems; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled commercial service technician with expertise in fire alarm systems and security equipment. This role involves troubleshooting various security systems, managing service calls, and ensuring customer satisfaction. The technician will work fully onsite in Baltimore, MD, and will receive comprehensive training on fire systems. The company offers a competitive hourly wage, along with a range of benefits including medical, dental, and retirement plans. This is a fantastic opportunity for those looking to grow their career in a supportive and dynamic environment.

Benefits

Medical, dental & vision

401(k) retirement plan

Life insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO, vacation, sick leave

Qualifications

• Experience troubleshooting security equipment and fire alarm systems.
• Knowledge of Alarm.com and various alarm systems is essential.

Responsibilities

• Handle service calls and troubleshoot security systems.
• Manage an efficient work schedule with an average of 4 tickets daily.

Skills

CCTV

Access control

Security

Cabling

Alarm systems

Honeywell

Alarm.com

DMP

DSC

Low voltage

Cat5, Cat6

Electrical

Fire alarm systems

Customer service

Technical troubleshooting

Job description

*Description*

Our customer is looking to add a commercial service technician with strong fire experience to their team as they continue to grow the footprint in MD.

The technician will receive their service call schedule a week in advance and typically handles an average of 4 tickets per day. Calls vary in duration; some may take an hour, while others could last a day or two. The technician will be provided with a company vehicle.

They need to have experience troubleshooting and solving problems with various security equipment. Strat works with equipment such as Alarm.com, DMP, DSC (832, 1832, Alexor Panel, Impassa, Neo, Qolsys Panel), Bosch Keypad (B930), Honeywell, Concord, Vista, and others, which is a plus. Experience with motion sensors, door locks, glass break sensors, smoke detectors, and carbon monoxide detectors is also valuable. Fire experience with systems like Silent Knight (6808, 6820) and Potter AFC (1000, 100, IPA 60, IPA 100, IPA 4000V) is preferred but not mandatory, as training can be provided.

Knowledge of how these systems operate, their setup, and familiarity with Alarm.com and other systems will meet Strat Security’s needs.

Skills

• CCTV
• Access control
• Security
• Cabling
• Alarm systems
• Honeywell
• Alarm.com
• DMP
• DSC
• Low voltage
• Cat5, Cat6
• Electrical
• Fire alarm systems
• Customer service
• Technical troubleshooting

Additional Skills & Qualifications

• Fire system experience (top skill)
• Low voltage cabling
• Experience working in new construction and occupied commercial buildings
• Efficient work schedule management
• Customer support skills

Experience Level

Intermediate

Pay and Benefits

The pay range is $25.00 - $35.00/hr. Eligibility for benefits depends on job classification and employment duration, and benefits are subject to change. Available benefits may include:

• Medical, dental & vision
• Critical illness, accident, hospital coverage
• 401(k) retirement plan (pre-tax and Roth options)
• Life insurance (voluntary for employee and dependents)
• Short and long-term disability
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, vacation, sick leave

Workplace Type

This is a fully onsite position in Baltimore, MD.

Application Deadline

Closing date is anticipated to be May 19, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With a team of 80,000+ working with over 6,000 clients—including 80% of the Fortune 500—we leverage our scale and capabilities to deliver impactful solutions. We are committed to building tomorrow by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.