Commercial Sales Operations Specialist II

TK Elevator; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA and HSA options

401(k) with company match

Paid vacation and holidays

Job summary

TK Elevator in Atlanta, GA seeks a Commercial Sales Operations Specialist to support the Spare Parts Business Center (SBC) growth and efficiency. You will manage quotes, analyze sales trends, and drive customer opportunity development with cross-functional teams.

The role requires analytical skills, strong Excel/CRM proficiency, and the ability to prioritize in a fast-paced environment, contributing to revenue growth and improved customer engagement.

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field preferred
• 2–5 years of experience in sales operations, commercial operations, customer support, analytics, or related business functions preferred
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel required
• Experience with ERP systems, CRM platforms, Power BI, Salesforce, Oracle, or similar systems preferred
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated with strong attention to detail and follow-through

Responsibilities

• Monitor and manage open quote backlog to ensure timely follow-up and customer responsiveness
• Partner with Business Development Managers and Customer Service teams to identify and recover stalled or aging opportunities
• Track quote activity, conversion trends, and backlog metrics to support sales performance improvement
• Assist with proactive customer follow-up on quotations, promotions, and targeted sales initiatives
• Analyze sales trends, customer purchasing behaviors, and market opportunities to support business growth strategies
• Develop and maintain recurring commercial reports and dashboards related to revenue, order intake, quote conversion, and customer activity
• Identify trends, gaps, and opportunities within product categories, customer accounts, and sales channels
• Support management with ad hoc analysis and business insights to improve decision-making
• Work closely with Sales, Customer Service, Marketing, Pricing, Purchasing, and Operations teams to support commercial initiatives
• Assist in developing and improving processes that increase efficiency, visibility, and scalability across the business
• Participate in continuous improvement initiatives focused on customer experience and revenue growth

Skills

Analytical thinking

Excel proficiency

Cross-functional collaboration

Communication

Attention to detail

Multi-tasking

Education

Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field

Tools

ERP systems

CRM platforms

Power BI

Salesforce

Oracle

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Commercial Sales Operations Specialist in Atlanta, GA.

The Commercial Sales Operations Specialist plays a key role in supporting the growth and operational efficiency of the Spare Parts Business Center (SBC), with a primary focus on external sales growth initiatives, commercial analytics, quote management, and customer opportunity development.
This role serves as a strategic support function to the Business Development and Customer Service teams by driving proactive follow-up activities, maintaining sales data integrity, identifying growth opportunities, and supporting commercial initiatives aimed at increasing revenue and improving customer engagement.
The ideal candidate is highly analytical, organized, customer-focused, and comfortable working cross-functionally within a fast-paced operational and sales environment.

ESSENTIAL JOB FUNCTIONS:

• Monitor and manage open quote backlog to ensure timely follow-up and customer responsiveness

• Partner with Business Development Managers and Customer Service teams to identify and recover stalled or aging opportunities

• Track quote activity, conversion trends, and backlog metrics to support sales performance improvement

• Assist with proactive customer follow-up on quotations, promotions, and targeted sales initiatives

Commercial Analytics & Reporting

• Analyze sales trends, customer purchasing behaviors, and market opportunities to support business growth strategies

• Develop and maintain recurring commercial reports and dashboards related to revenue, order intake, quote conversion, and customer activity

• Identify trends, gaps, and opportunities within product categories, customer accounts, and sales channels

• Support management with ad hoc analysis and business insights to improve decision-making

External Sales Growth Support

• Assist with external business development initiatives and targeted growth campaigns

• Support marketing and sales campaigns through customer list development, reporting, and opportunity tracking

• Identify account penetration opportunities and underutilized customer relationships

• Help prioritize customer outreach efforts based on sales trends and business opportunities

CRM & Data Management

• Maintain CRM data integrity and support ongoing account data management efforts

• Monitor customer account activity and assist with maintaining accurate customer records, contacts, and sales pipeline information

• Support standardization and process improvement initiatives related to commercial operations and reporting

Cross Functional Collaboration

• Work closely with Sales, Customer Service, Marketing, Pricing, Purchasing, and Operations teams to support commercial initiatives

• Assist in developing and improving processes that increase efficiency, visibility, and scalability across the business

• Participate in continuous improvement initiatives focused on customer experience and revenue growth

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field preferred

• 2–5 years of experience in sales operations, commercial operations, customer support, analytics, or related business functions preferred

• Strong analytical and problem-solving skills

• Advanced proficiency in Microsoft Excel required

• Experience with ERP systems, CRM platforms, Power BI, Salesforce, Oracle, or similar systems preferred

• Strong communication and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Self-motivated with strong attention to detail and follow-through

Preferred Characteristics

• Commercially minded with strong business curiosity

• Comfortable working with data and translating insights into actionable recommendations

• Proactive and customer-focused approach

• Strong collaboration and relationship-building skills

• Continuous improvement mindset with interest in process optimization and automation

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond