Commercial / Sales Growth Operations Manager (global / remote)

Axiom Recruit; Oregon (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

A leading tech recruitment agency is seeking a Commercial / Sales Growth Operations Manager for a fully remote role. This position involves driving operational excellence and customer engagement for a tech company within the crypto space. Candidates should have over 2 years in growth or operations roles, ideally within B2C startups. Strong analytical and communication skills are essential, with a preference for those familiar with the Crypto/Blockchain domain. This role offers the opportunity to shape the client experience significantly.

Qualifications

• 2 years+ experience in Growth or Operations roles, ideally in B2C startups or consulting.
• Understanding of Crypto/Blockchain and Web3, with experience in tech companies.
• Demonstrated problem-solving and a track record of data-driven process optimization.
• Track record of data-driven process optimisation and scalable processes.
• CRM experience including dashboards and reports creation to identify growth opportunities.
• Experience collaborating with cross-functional stakeholders.
• Ideally based in the UAE or Southeast Asia.

Responsibilities

• Drive establishment as the leading infrastructure provider for crypto developers.
• Optimize operational processes to ensure inquiries are attended promptly.
• Communicate with customers pre and post-sales to enhance engagement.
• Engage with customers pre- and post-sale to improve experience.
• Continuously optimise operations for timely customer queries related to product integration, legal/compliance, and finance.
• Provide customer feedback to product and engineering teams to inform development.
• Communicate swiftly with customers and stakeholders.
• Coach and onboard new operations team members.

Skills

Analytical skills

Problem-solving

Communication skills

CRM experience

Cross-functional collaboration

Communication

Tools

CRM

Dashboards

Reports

Job description

Job Openings Commercial / Sales Growth Operations Manager (global / remote)

About the job Commercial / Sales Growth Operations Manager (global / remote)

Commercial / Sales Growth Operations Manager Web3 / Blockchain / Tech (remote)

COMPANY AND ROLE OVERVIEW

This commercially savvy organisation provides world–class infrastructure and dramatically optimises web3/blockchain development tools and services.

Following recent USD15m+ Series A funding, they are now looking at international growth to become a one‑stop solution provider for the High‑Speed Blockchain Era. This full‑time, Commercial Sales Growth Operations Manager is crucial to that growth.

Whilst this role is fully remote, candidates located in the UAE or Southeast Asia are highly preferred due to local time zones.

You will drive the establishment of the business as the leading infrastructure provider of choice for crypto developers and projects of all sizes and growth stages. As a client‑facing Operations Manager, you will be responsible for driving the experience of products and services globally, while owning the client onboarding experience including prospecting and engaging with the leading developers and companies in the space.

KEY DUTIES

• Develop clear return‑on‑investment driven frameworks and processes to identify and prioritise opportunities across customers' feedback and developer communities, to enable growth, improving acquisition, and funnel conversion
• Track, analyse, and find ways to improve campaigns/events and the sales process
• Partner cross‑functionally with other teams, BDs, Marketing, Tech to execute on those growth opportunities
• Work with support and communicate with customers both pre and post‑sales
• Continuously optimise the operational process to ensure that customer queries and engagement (related with product integration, legal and compliance, finance, and more) are attended and followed up promptly
• Provide customer feedback to the product and engineering teams and inform product development
• Respond to and communicate swiftly with customers
• Coaching and onboarding of new operations members

SUITABLE APPLICANTS WILL HAVE

• 2 years+ experience in Growth or Operations roles, preferably at top B2C startups or Management Consulting firms
• Understanding of the Crypto/Blockchain, Web3 knowledge; worked in a tech company is a plus
• Solid analytical, problem‑solving, and communication skills
• Track record of solving complex problems, data‑driven process optimisation, and building scalable processes
• CRM experience including the configuration, development of dashboards and reports, and use this tool to identify new growth opportunities
• Demonstrated track record of working with cross‑functional stakeholders
• Ideally based in the UAE or Southeast Asia

NEXT STAGE

Axiom is working with the Board who is actively interviewing for this key, business‑critical role so please forward your resume to [e-mail]