Commercial Route Manager - Waste Industry

Big’s Sanitation; Elizabeth (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Opportunities for growth and promotion

Job summary

Big’s Sanitation in Elizabeth, PA is seeking a Commercial Route Manager to oversee daily waste collection operations. You will supervise drivers, ensure timely routes, address service issues, and maintain safety and regulatory compliance.

The role requires leadership, strong communication, and problem-solving skills, with eligibility for CDL based on needs. This is a full-time, in-person position with competitive pay and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in waste management, transportation, logistics, or route operations required.
• Prior supervisory or team leadership experience preferred.
• Knowledge of commercial waste collection operations and route management practices preferred.
• Valid driver's license required; CDL preferred or required based on operational needs.
• Strong leadership, communication, problem-solving, and organizational skills.
• Ability to manage competing priorities and respond effectively to changing operational needs.
• Proficiency with computers, route management systems, and standard business software.
• Ability to work in the field and respond to operational issues as needed.
• Competitive pay based on experience; Health, dental, and vision insurance options; Paid time off and holidays; 401(k) with company match; Opportunities for growth and advancement

Responsibilities

• Supervise and coordinate daily commercial collection routes to ensure timely and efficient service.
• Monitor driver attendance, productivity, performance, and compliance with company policies.
• Ensure drivers follow established routes, collection schedules, and proper service procedures.
• Address missed pickups, service delays, customer complaints, and other operational issues promptly.
• Conduct field observations and route inspections to ensure safe driving practices and proper collection procedures.
• Assist with route planning, scheduling, route adjustments, and workload balancing.
• Communicate service issues, customer requests, and operational needs to the appropriate departments.
• Ensure vehicles are inspected and maintained in accordance with company procedures and safety requirements.
• Report vehicle defects, accidents, injuries, property damage, and other incidents promptly.
• Assist with training, coaching, and performance management of drivers and route personnel.
• Monitor service quality and identify opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.
• Maintain accurate records of route activity, attendance, incidents, and employee performance.
• Work collaboratively with Customer Service, Sales, Fleet Maintenance, and other departments to resolve service-related issues.
• Ensure compliance with applicable DOT regulations, OSHA requirements, environmental regulations, and company safety policies.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Computer proficiency

Education

High school diploma

Tools

Route management systems

MS Office / standard business software

Job description

Location: Elizabeth, PA

Job Id:130

# of Openings:1

Job Description: Commercial Route Manager

Department: Operations

Reports To: Operations Manager / District Manager

Position Summary

The Commercial Route Manageris responsible for overseeing daily commercial waste collection operations, ensuring routes are completed safely, efficiently, and according to established schedules. This position supervises drivers and route personnel, monitors route performance, addresses customer concerns, and ensures compliance with company policies, safety standards, and applicable regulations.

Essential Duties and Responsibilities

• Supervise and coordinate daily commercial collection routes to ensure timely and efficient service.
• Monitor driver attendance, productivity, performance, and compliance with company policies.
• Ensure drivers follow established routes, collection schedules, and proper service procedures.
• Address missed pickups, service delays, customer complaints, and other operational issues promptly.
• Conduct field observations and route inspections to ensure safe driving practices and proper collection procedures.
• Assist with route planning, scheduling, route adjustments, and workload balancing.
• Communicate service issues, customer requests, and operational needs to the appropriate departments.
• Ensure vehicles are inspected and maintained in accordance with company procedures and safety requirements.
• Report vehicle defects, accidents, injuries, property damage, and other incidents promptly.
• Assist with training, coaching, and performance management of drivers and route personnel.
• Monitor service quality and identify opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.
• Maintain accurate records of route activity, attendance, incidents, and employee performance.
• Work collaboratively with Customer Service, Sales, Fleet Maintenance, and other departments to resolve service-related issues.
• Ensure compliance with applicable DOT regulations, OSHA requirements, environmental regulations, and company safety policies.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in waste management, transportation, logistics, or route operations required.
• Prior supervisory or team leadership experience preferred.
• Knowledge of commercial waste collection operations and route management practices preferred.
• Valid driver's license required; CDL preferred or required based on operational needs.
• Strong leadership, communication, problem-solving, and organizational skills.
• Ability to manage competing priorities and respond effectively to changing operational needs.
• Proficiency with computers, route management systems, and standard business software.
• Ability to work in the field and respond to operational issues as needed.
• Competitive pay based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• 401(k) with company match
• Opportunities for growth and advancement

Work Environment and Physical Requirements

This position involves a combination of office and field work in an active waste collection environment. The employee may be exposed to varying weather conditions, outdoor work areas, moving vehicles, noise, and other operational hazards. Occasional lifting, walking, standing, and entering collection sites may be required.

Performance Expectations

Success in this position is measured by route completion, employee accountability, safety performance, service reliability, customer satisfaction, operational efficiency, and compliance with company policies and procedures.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Schedule: 8 - 10 hour shift Home daily

Work Location: In person