Commercial Relationship Specialist

Associated Bank; Milwaukee (WI); On-site; USD 50,718,000 - 86,965,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Volunteer time off

Colleague Resource Groups

Professional development

Well-being programs and incentives

Parental leave

Employee stock purchase plan

Military benefits

Personal banking benefits

Job summary

Associated Bank in Milwaukee is seeking an Administrative and Relationship Support professional for the Commercial Banking team to assist with loan closings, documentation, funding, and ongoing loan administration. You will coordinate due diligence, review financials, and ensure accurate reporting across core bank systems.

You will support Relationship Managers and Portfolio Managers, handle client inquiries, and contribute to compliance and process improvements while delivering superior

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 2-4 years banking or office with knowledge of banking products, services, procedures and practices, along with loan documentation knowledge.
• Experience with Ambit, CoreBank, SalesPro and Stucky systems.

Responsibilities

• LOAN CLOSINGS - Serve in an active role on the deal team, coordinating all loan documentation, closing the loan with the client, and ensuring proper documentation.
• PORTFOLIO / COLLATERAL ADMINISTRATION - Process daily transactions and review borrower financials to monitor collateral and reporting.
• CUSTOMER SUPPORT - Service clients and affiliates, resolve complex questions, and act as liaison between departments and customers.
• LEARNING AND DEVELOPMENT - Support training, ensure policy compliance and contribute to process improvements.

Skills

Customer service

Relationship support

Loan processing

Education

Bachelor's Degree or equivalent

Finance-related degree

Tools

CoreBank

Ambit

Stucky

SalesPro

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Provide administrative and relationship support to the Commercial Banking team through the loan closing and relationship management process, which includes completing loan preparation, review, documentation and funding, and providing deposit support to the team. The team may include Business Segment Leader, Team Leaders, Relationship Managers (RMs), Portfolio Managers (PMs), Commercial Relationship Specialist Leads/Manager, and other Commercial Banking team members. Assist the RMs and PMs with monitoring and managing the ongoing life of a loan portfolio including the handling of client's financial reporting. Review reporting to ensure proper entries are made in the bank systems (CoreBank, Ambit, Stucky, SalesPro etc) and work with other team members to resolve any potential issues. May have specialized knowledge and system access depending on the line of business supported. Ensure adherence to standards and regulatory requirements. Work directly with business customers, outside counsel, and business partners to address needs, solve problems and provide superior customer service. Complete projects as assigned.

Job Accountabilities

• LOAN CLOSINGS - Serve in an active role on the deal team, which includes coordinating all aspects of required loan documentation including but not limited to ordering all due diligence documentation, reviewing loan documents for accuracy in partnership with the deal team, closing the loan with the client, and working with Commercial Loan Services and outside counsel to ensure proper documentation. Perform ongoing maintenance to a portfolio of clients, while adhering to legal documentation and compliance guidelines which could include complex participation loan transactions.
• PORTFOLIO / COLLATERAL ADMINISTRATION - Provide support through life of loan by leveraging online bank systems to process daily transactions based upon customer requests and review of customer financial information. Analyze collateral and financial reports received on a daily/weekly/monthly basis with supporting documentation provided by the borrower. Work with the clients to validate any discrepancies, collect past due financial and legal documentation, and ensure accurate reporting is being presented to the bank for collateral and financial monitoring. This would include monitoring and updating internal systems reporting and tracking data that is crucial to managing the portfolio. Input and direction from team and Leads may be needed to ensure quality customer service is maintained and all daily/monthly transactions for Commercial Banking customers can be properly documented within bank systems.
• CUSTOMER SUPPORT - Service clients and affiliates by solving problems and addressing complex questions to ensure superior customer service and support which may entail reaching out to business partners for handling of various service requests. Function as liaison between operations/support departments, Commercial Banking teams, and customers. May work with clients on fraud, overdrafts, and wire issues. Work to establish contacts within the operations and support departments. Act as central resource area for Commercial Banking issues including referring clients to business partners. Provides back-up support to other team members, as needed.
• LEARNING AND DEVELOPMENT - Work with Relationship Managers and Portfolio Managers to ensure the portfolio administration and risk management of each client relationship complies with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Maintain current awareness and understanding of appropriate internal policies and procedures, and to fully comply with the same. Attend training sessions to hone skills, improve efficiency and develop best practices. Provide support on various projects as needed by Commercial Banking team to allow for efficiencies and technical improvements which will allow Associated Bank to compete with competitors in the market.
• Education Bachelor's Degree or equivalent combination of education and experience Business Required Bachelor's Degree or equivalent combination of education and experience Finance Required Bachelor's Degree or equivalent combination of education and experience Accounting Required Experience 2-4 years Banking or office with knowledge of banking products, services, procedures and practices, along with loan documentation knowledge. Required Less than 2 years Loan documentation, monitoring and closing related to Commercial Banking. Preferred Less than 2 years Internal systems including: Ambit Commercial Lending System, CoreBank, SalesPro and Stucky. Preferred

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

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Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.70 - $30.35 per hour