Commercial Relationship Specialist

Socket.dev; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) & Pension

Volunteer PTO

Colleague Resource Groups

Professional Development

Well-being programs

Employee stock purchase plan

Job summary

Associated Bank in Milwaukee seeks an administrative and relationship support professional to aid the Commercial Banking team through loan closings, documentation and funding, and to support ongoing portfolio administration with clients.

You will coordinate due diligence, review loan documents with the deal team, monitor financial reporting, and deliver strong customer service while complying with policy and regulatory standards.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience required.
• Experience with banking products, services, and loan documentation preferred.
• Knowledge of regulatory guidelines and internal policies.

Responsibilities

• LOAN CLOSINGS - coordinate required loan documentation and closing activities.
• PORTFOLIO / COLLATERAL ADMINISTRATION - monitor daily transactions and financial reports.
• CUSTOMER SUPPORT - deliver proactive service and liaise with partners to resolve issues.
• LEARNING AND DEVELOPMENT - ensure compliance with credit policy and participate in training.

Skills

Customer service

Communication

Attention to detail

Education

Bachelor's Degree or equivalent

Finance / Banking knowledge

Accounting knowledge

Tools

Ambit

CoreBank

SalesPro

Stucky

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Provide administrative and relationship support to the Commercial Banking team through the loan closing and relationship management process, which includes completing loan preparation, review, documentation and funding, and providing deposit support to the team. The team may include Business Segment Leader, Team Leaders, Relationship Managers (RMs), Portfolio Managers (PMs), Commercial Relationship Specialist Leads/Manager, and other Commercial Banking team members. Assist the RMs and PMs with monitoring and managing the ongoing life of a loan portfolio including the handling of client's financial reporting. Review reporting to ensure proper entries are made in the bank systems (CoreBank, Ambit, Stucky, SalesPro etc) and work with other team members to resolve any potential issues. May have specialized knowledge and system access depending on the line of business supported. Ensure adherence to standards and regulatory requirements. Work directly with business customers, outside counsel, and business partners to address needs, solve problems and provide superior customer service. Complete projects as assigned.

Job Accountabilities

• LOAN CLOSINGS - Serve in an active role on the deal team, which includes coordinating all aspects of required loan documentation including but not limited to ordering all due diligence documentation, reviewing loan documents for accuracy in partnership with the deal team, closing the loan with the client, and working with Commercial Loan Services and outside counsel to ensure proper documentation. Perform ongoing maintenance to a portfolio of clients, while adhering to legal documentation and compliance guidelines which could include complex participation loan transactions.
• PORTFOLIO / COLLATERAL ADMINISTRATION - Provide support through life of loan by leveraging online bank systems to process daily transactions based upon customer requests and review of customer financial information. Analyze collateral and financial reports received on a daily/weekly/monthly basis with supporting documentation provided by the borrower. Work with the clients to validate any discrepancies, collect past due financial and legal documentation, and ensure accurate reporting is being presented to the bank for collateral and financial monitoring. This would include monitoring and updating internal systems reporting and tracking data that is crucial to managing the portfolio. Input and direction from team and Leads may be needed to ensure quality customer service is maintained and all daily/monthly transactions for Commercial Banking customers can be properly documented within bank systems.
• CUSTOMER SUPPORT - Service clients and affiliates by solving problems and addressing complex questions to ensure superior customer service and support which may entail reaching out to business partners for handling of various service requests. Function as liaison between operations/support departments, Commercial Banking teams, and customers. May work with clients on fraud, overdrafts, and wire issues. Work to establish contacts within the operations and support departments. Act as central resource area for Commercial Banking issues including referring clients to business partners. Provides back-up support to other team members, as needed.
• LEARNING AND DEVELOPMENT - Work with Relationship Managers and Portfolio Managers to ensure the portfolio administration and risk management of each client relationship complies with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Maintain current awareness and understanding of appropriate internal policies and procedures, and to fully comply with the same. Attend training sessions to hone skills, improve efficiency and develop best practices. Provide support on various projects as needed by Commercial Banking team to allow for efficiencies and technical improvements which will allow Associated Bank to compete with competitors in the market.

Education

Education Bachelor's Degree or equivalent combination of education and experience Business Required Bachelor's Degree or equivalent combination of education and experience Finance Required Bachelor's Degree or equivalent combination of education and experience Accounting Required Experience 2-4 years Banking or office with knowledge of banking products, services, procedures and practices, along with loan documentation knowledge. RequiredLess than 2 years Loan documentation, monitoring and closing related to Commercial Banking. PreferredLess than 2 years Internal systems including: Ambit Commercial Lending System, CoreBank, SalesPro and Stucky. Preferred

Preferred

PreferredLess than 2 years Internal systems including: Ambit Commercial Lending System, CoreBank, SalesPro and Stucky. Preferred

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook, LinkedIn and X.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process