Commercial Real Estate Support Specialist

Frost; Dallas (TX); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Frost in Dallas seeks a Commercial Real Estate Support Specialist to support the CRE team with administration and portfolio management, focusing on service excellence and strong relationships with customers.

You will assist Relationship Managers, monitor loan performance, covenant compliance, and contribute to quarterly reports while maintaining integrity and care. A business degree and CRE training are preferred.

Qualifications

• Bachelor’s degree in Business, preferably in Accounting or Finance.
• 2+ years in commercial banking or portfolio management.
• Completion of Frost’s Financial Services University training.
• Ability to assess credit risk and loan structures.
• Record of high-quality underwriting work.

Responsibilities

• Assist with portfolio management of CRE loans and processing construction draws.
• Analyze borrower financials, property performance, leases, milestones, and market trends.
• Communicate with customers to gather financial information and docs.
• Partner with Relationship Managers to deliver client experiences and cross-team communication.
• Produce internal reports for quarterly reviews and portfolio health.
• Monitor loan performance and covenant compliance; identify risks or opportunities.
• Develop strong internal relationships and stay updated on policies.
• Uphold integrity, caring, and excellence in all interactions.

Skills

Customer service

Communication

Credit risk assessment

Underwriting

Portfolio management

Attention to detail

Multi-tasking

Relationship building

Education

Bachelor’s degree in Business (Accounting/Finance preferred)

Frost Financial Services University training

Tools

Microsoft Office

Job description

Job Description

It’s about helping team members achieve big goals.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you know for your ability to adapt in everchanging fast paced environments? If so, then Commercial Real Estate Support Specialist role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s 155-year legacy of providing unparalleled banking services.

Who you are:

As our Commercial Real Estate Support Specialist , you will be responsible for performing administrative duties and general portfolio management within the commercial real estate team. You are excited to build relationships with our customers through effective communication and exceptional customer service. You enjoy assisting our Relationship Managers with monitoring loan performance, covenant compliance, and proactively identify emerging risks. You pride yourself in providing top quality service during every interaction with internal and external customers while keeping integrity, caring, and excellence top of mind.

What you’ll do:

• Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance
• Analyze borrower financials, property performance, lease-up progress, construction milestones, and market trends to maintain accurate risk ratings and portfolio quality
• Communicate with customers to gather financial information and documentation as needed
• Partner with Relationship Managers to deliver excellent client experiences and facilitate smooth communication across teams, including syndicated loan relationships
• Produce internal reports for quarterly reviews and ongoing portfolio health assessments
• Monitor loan performance, covenant compliance, and proactively identify emerging risks or opportunities within the CRE portfolio
• Develop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and the Bank’s current products and services
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcome

What you’ll need:

• Bachelor’s degree in Business, preferably in Accounting or Finance
• 2+ years of experience in commercial banking or portfolio management; or related experience
• Completion of Frost’s Financial Services University training
• Ability to assess and understand credit risk and loan structures
• Record of high-quality underwriting work
• Excellent multi-tasking skills and high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft applications

Additional Preferred Skills:

• Experience with construction tracking, covenant forecasting, and CRE-specific reporting tools

Frost Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long‑term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.