Commercial Real Estate Operations Manager

KW Commercial; Columbia (SC); Hybrid; USD 85,000 - 120,000; Full time

Job summary

KW Commercial in Columbia, SC is seeking an experienced Commercial Real Estate Operations Manager to oversee day-to-day operations of a growing brokerage team. You will work with the Director of Commercial Real Estate to drive priorities, manage workflows, and improve accountability across transactions and projects.

The role emphasizes running the brokerage operations, identifying inefficiencies, and implementing better processes.

Qualifications

• 3+ years of CRE operations or brokerage operations experience.
• Strong organizational, administrative, and project-management skills.
• Experience managing multiple projects and deadlines.
• Experience with CRM or transaction-management systems.
• Excellent written and verbal communication.

Responsibilities

• Oversee day-to-day operations of the commercial real estate team.
• Maintain visibility across active clients, listings, transactions, projects, deadlines.
• Translate leadership priorities into assignments, timelines, and measurable outcomes.
• Coordinate workflow across brokers, support staff, vendors, clients, attorneys, lenders, and other transaction participants.
• Monitor transaction milestones, due diligence, listing launches, documentation, and closing timelines.
• Lead recurring operations meetings and ensure action items are completed.
• Identify operational issues, bottlenecks, and missed responsibilities before they affect execution.
• Improve existing workflows and develop SOPs, checklists, templates, and systems where they add value.
• Manage and improve the team’s use of Monday.com, Slack, CRM, transaction-management, and project-management tools.
• Develop KPIs, dashboards, and reporting to track team performance and accountability.
• Support recruiting, onboarding, training, and coordination of future team members.
• Keep leadership organized and focused on highest-priority activities and decisions.

Skills

Strong organizational skills

Project management

Communication skills

Ability to manage multiple priorities

Proactive problem-solving

Tools

CRM systems

Monday.com

Slack

CoStar

Crexi

LoopNet

Buildout

Reonomy

PropertyBase

Job description

Career Path: Opportunity to advance to Director of Operations

Position Overview

Location: Columbia, SC

Work Arrangement: Hybrid

Schedule: Full-Time

Career Path: Opportunity to advance to Director of Operations

Position Overview

We are seeking an experienced Commercial Real Estate Operations Manager to oversee the day-to-day operations of a growing commercial brokerage team.

This person will work directly with the Director of Commercial Real Estate to keep the team organized, manage priorities and workflow, oversee active transactions and projects, improve accountability, and ensure important responsibilities are completed.

We are looking for someone who can learn how the business currently operates, identify inefficiencies, and implement better processes. This is not primarily an administrative assistant, transaction coordinator, or SOP-writing position. The primary responsibility is running the operations of the brokerage team and continuously improving how the business functions.

The right candidate should be able to recognize what needs to be done, determine the next steps, and move projects forward without requiring detailed instructions for every assignment.

Responsibilities

• Manage the day-to-day operations of the commercial real estate team.
• Maintain visibility across active clients, listings, transactions, projects, deadlines, and follow-up.
• Translate leadership priorities into clear assignments, timelines, and measurable outcomes.
• Coordinate workflow across brokers, support staff, vendors, clients, attorneys, lenders, and other transaction participants.
• Monitor transaction milestones, due diligence, listing launches, documentation, and closing timelines.
• Lead recurring operations meetings and ensure action items are completed.
• Identify operational issues, bottlenecks, and missed responsibilities before they affect execution.
• Improve existing workflows and develop SOPs, checklists, templates, and systems where they add value.
• Manage and improve the team’s use of Monday.com, Slack, CRM, transaction-management, and project-management tools.
• Develop KPIs, dashboards, and reporting to track team performance and accountability.
• Support recruiting, onboarding, training, and coordination of future team members.
• Keep leadership organized and focused on highest-priority activities and decisions.

The Operations Manager will not be expected to personally perform every administrative or transaction task. The responsibility is to make sure the work is properly assigned, tracked, and completed.

The Person We Are Looking For

The ideal candidate is an experienced operator who:

• Has commercial real estate experience and understands how a brokerage team operates.
• Is highly organized, efficient, and strong with follow-through.
• Can manage multiple priorities, transactions, and projects simultaneously.
• Identifies problems and opportunities for improvement without waiting to be told.
• Takes ownership and drives work through completion.
• Works quickly without sacrificing accuracy or professionalism.
• Is comfortable holding others accountable for deadlines and responsibilities.
• Thinks creatively and finds solutions when the standard approach is not working.
• Communicates professionally with leadership, brokers, clients, and outside professionals.
• Can work independently and knows when an issue needs to be escalated.

Qualifications

Required:

• 3+ years of experience in commercial real estate operations, brokerage operations, transaction management, or a comparable CRE role.
• Strong organizational, administrative, and project-management skills.
• Experience managing multiple projects, deadlines, and active workstreams.
• Experience with CRM, project-management, or transaction-management systems.
• Strong written and verbal communication skills.

Preferred:

• Experience operating or supporting a commercial real estate brokerage team.
• Experience with Monday.com and Slack.
• Familiarity with CoStar, Crexi, LoopNet, Buildout, Reonomy, PropertyBase, or comparable commercial real estate platforms.
• Experience improving workflows, building dashboards, automations, KPIs, or operational reporting.
• Familiarity with commercial real estate contracts, leases, listings, and due diligence.

Compensation & Career Growth

Compensation will be based on experience, qualifications, and engagement structure.

A W-2 position is available, including competitive base compensation, performance-based incentives, applicable benefits, and increased compensation as responsibilities expand.

Qualified independent professionals may also be considered for an appropriately structured 1099 engagement.

This position is intended to grow into a Director of Operations role as the team expands. Advancement will be based on the ability to take ownership of operations, improve execution and accountability, manage people and systems, and help build the infrastructure needed to support continued growth.