Commercial Program Manager

Industrial Electric Manufacturing; United States; Remoto; USD 132.000 - 200.000; Tempo pieno

Descrizione del lavoro

IEM, a leading manufacturing company, is seeking a seasoned Program Manager to drive complex, high-value programs with enterprise customers from its Fremont, CA facility. You will oversee forecasting, capacity alignment, and collaboration with production teams to meet aggressive delivery and quality goals.

This role requires 5+ years in program management within manufacturing, strong supply chain expertise, and excellent stakeholder communication.

Competenze

• 5+ years of program or project management experience in manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.
• Experience managing complex programs with multiple stakeholders across technical and business functions.
• Strong understanding of supply chain processes, inventory management, and demand planning.
• Experience with ERP and customer portal tools.
• Excellent organizational, analytical, and communication skills.

Mansioni

• Proactively review and interpret customer forecasts to identify trends and align supplier capacity and internal production schedules.
• Translate forecast data into actionable plans with production teams to coordinate build output.
• Own the process for correcting purchase orders, reconciling discrepancies, and coordinating pricing updates.
• Respond quickly to quality and field service issues, driving resolutions and minimizing customer impact.
• Contribute to customer-related projects and continuous improvement initiatives to increase efficiency and satisfaction.
• Ensure program delivery aligns with SLAs by monitoring performance metrics and taking corrective action.

Conoscenze

Program management

Stakeholder management

Forecasting & demand planning

Analytical thinking

Communication

Formazione

Bachelor's degree in Business or Engineering

MBA or PMP certification a plus

Strumenti

ERP systems

Customer portal tools

Descrizione del lavoro

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

Location: Fremont, CA Reports To: Director Global Accounts Executive Salary Range: $132,000-$200,000

Position Summary

We are a rapidly expanding manufacturing company focused on delivering complex, high-volume solutions for leading enterprise customers. Our success is built on operational excellence, strategic partnerships, and an unwavering commitment to innovation and customer satisfaction.

Key Responsibilities

• Proactively review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and internal production schedules accordingly.
• Translate forecast data into actionable plans by working directly with production teams to coordinate build output and ensure readiness for deployment.
• Own the process for correcting purchase orders, reconciling discrepancies, and coordinating timely pricing updates between internal teams and the customer
• Respond quickly to quality and field service issues, coordinating internally to drive resolutions and minimize customer impact.
• Actively contribute to customer related projects and continuous improvement initiatives that increase efficiency and enhance customer satisfaction.
• Ensure program delivery aligns with customer service level agreements by constantly monitoring performance metrics and taking corrective action as needed.
• Take a data-driven approach to aligning inventory with forecasted demand and support planning for body of design, product phaseouts, and lifecycle transitions.
• Analyze volume trends and program data to inform decision-making, highlight risks, and support continuous improvement in delivery performance.
• Monitor inventory levels closely, perform flow analysis, and take corrective actions to prevent shortages or excess while maintaining alignment with customer demand.
• Foster a culture of team accountability and collaborative problem-solving across departments by setting clear expectations, following up on deliverables, and driving shared program goals forward.

Qualifications

• Bachelor's degree in business, Engineering or related field (MBA or PMP certification a plus).
• 5+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.
• Proven track record managing complex programs with multiple stakeholders across technical and business functions.
• Strong understanding of supply chain processes, inventory management, and demand planning.
• Experience with ERP and customer portal tools.
• Excellent organizational, analytical, and communication skills.
• Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
• Comfortable managing ambiguity and adapting to a dynamic, high-growth environment.
• Exceptional interpersonal skills with a collaborative, team-first mentality.

Why Join IEM

At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant