Commercial Product Application Specialist

Dover Corporation

Conyers (GA)

On-site

USD 85,000 - 120,000

Full time

19 hours ago

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Benefits offered by this job

Medical

Dental

Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Corporation in Conyers, GA seeks a Commercial Industrial Product Application Specialist for refrigeration applications. This role designs platform and customized solutions, manages accounts from quoting to installation, and coordinates with engineering, procurement and field services to deliver value.

Ideal candidates have a strong refrigeration background, project-management experience, and customer-facing communication skills to ensure a positive customer experience and successful

Qualifications

High School Diploma with 7+ years’ experience within refrigeration.
Associates degree with 5+ years’ experience within refrigeration.
Bachelor’s Degree in Engineering or Business preferred.
Familiarity with AutoCAD drawings preferred.
Experience in manufacturing or knowledge of manufacturing.
Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).

Responsibilities

Work with consulting engineers, customers and outside sales to determine requirements and specs.
Generate refrigeration legends sheets/specifications using proprietary software.
Calculate refrigeration requirements for walk-in cooler/freezer rooms.
Determine proper system/equipment type to meet customer needs.
Select compressors, condensers, evaporators, controls and accessories.
Price quotations based on job requirements and competitive landscape.
Process orders for manufacturing and coordinate with finance, procurement, production.
Assist in troubleshooting and post-delivery issue resolution.
Collaborate with contractors and engineers to promote products.
Assist customers with remodels and field modifications.

Skills

Customer-facing communications

Time management

Prioritization

Communication

Teamwork

Education

High School Diploma

Associate's degree

Bachelor’s Degree in Engineering or Business

Tools

AutoCAD

Job description

Job Title: Commercial Industrial Product Application Specialist

Location: Conyers, GA

What We Are Looking For

The Commercial Industrial Product Application Specialist for refrigeration applications will play a key role in growing our presence in the cold storage refrigeration market. Interested people should be highly motivated and a self-starter, capable of managing multiple priorities with minimal oversight and supervision. This position is responsible for designing and applying platform and highly customizable products to meet the customer’s refrigeration equipment requirement. The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving close customer contact for equipment, engineering design, pricing, delivery and installation. Working in concert with contractors, operations, purchasing, engineers, other internal sales personnel and customer stakeholders. The Commercial Industrial Product Application Specialist will help design refrigeration systems that satisfy the application demands of the customer and put together the solution quote and orders to fulfill. The role ensures a positive customer experience and a fully knowledgeable sales force.

What You Will Be Responsible For In This Role

Work with consulting engineers, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed. Ultimately, this delivers customer value.
Generates refrigeration legends sheets/specifications using proprietary software
Calculates refrigerated walk in cooler/freezer refrigeration requirements
Determines proper system/equipment type to meet the customer’s needs
Selects proper compressors, condensers, evaporators, controls and other accessories to satisfy the refrigeration requirements
Calculates the price of the quotation based on the job requirements and competitive situation
Receives and processes orders for manufacturing
Collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
Assist in trouble shooting and resolution of issues after the equipment has been delivered.
Work with contractors and engineering consultants to promote and apply products to meet the demand.
Assist customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands
Determines customer service requirements by maintaining contact with customers
Ensure customer satisfaction by establishing and adhering to service level agreements
Liaise between vendors, engineering contractors, customers and internal parties to deliver best solution at the best value for the customer
Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
Deliver consultative selling and drive customer demand shaping
Proactively seek opportunities with clients in which we may deliver more value to the customer with suggested alternate designs that benefit the customer (speed to market, expansion, efficiency, cost-effective, etc.)
Support Sales and Product Management in relationship development with third party customer stakeholders to seek in advance design solutions
Work with Product Management and Product Engineering on product rationalization and product portfolio definition
Help train Sales community on products and help design most efficient processes to achieve goals and objectives
Identify opportunities for improvement – cost reduction, value creation, process efficiency, etc.
Embody customer centricity and be an advocate for the customer across the customer journey
Able to handle high pressure, multiple opportunities, and heavy demand with excellent prioritization and time management skills

What are the basic qualifications?

High School Diploma with 7+ years’ experience within the refrigeration industry
Associates degree with 5+ years’ experience within the refrigeration industry

What are the preferred qualifications?

Bachelor’s Degree in Engineering or Business
Familiarity with AutoCAD drawings preferred
Previous market experience (Industrial Refrigeration and retail sales)
Experience in a manufacturing environment or knowledge of manufacturing
Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications to at least an advanced beginner to intermediate level.

To Be a Great Fit For The Role

Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Requires active listening and clear verbal and written communication skills that translate technology into business terms and vice versa; Not afraid to pick up the phone or meet in person.
Focus on Customer Needs: Anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations while growing the business
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the best interest of the customer and the organization.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the customer and the organization.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Mindset: Must bring to work every day a positive attitude, an enthusiasm for the customer, energy for the work, and a “can-do” outlook
Strong experience with customer-facing communications in relation to industrial refrigeration systems
Ability to interpret store layout and fixture plans
Strong problem-solving ability
Ability to quickly adapt in a fast-paced high-energy environment
Works well under pressure, deadlines and shifting priorities depending upon the needs of the business
Ability to manage multiple projects / tasks
History of continuous improvement and change management controls
Strong mechanical ability / intellectual curiosity
0 – 15% travel

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.