Commercial Pricing Assistant

Sprague Operating Resources LLC; Town/Village of Harrison (NY); Hybride; USD 60 000 - 66 000; Plein temps

Avantages offerts par ce poste

401(k) Matching

Defined Contribution Plan

Paid Volunteer Time

Flexible Working Policy

Health Plans

Wellness Program

Résumé du poste

Sprague Operating Resources LLC in Harrison, NY is seeking a Commercial Pricing Assistant to join our pricing team. You will support contract pricing programs, onboarding of new contract customers, and ensure data integrity in back-office systems to back the sales team.

The role involves daily, weekly, and monthly tasks, with training and cross-team collaboration to resolve inquiries and improve processes. It offers hybrid/hybrid schedule with 3 days in the Harrison office and up to 2 remote

Qualifications

• Associates degree preferred, 1 - 2 years related experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Excel (formulas and pivot tables).
• Ability to work well with others, organize workload, and complete tasks efficiently in a fast-paced environment.
• Ability to conduct research, analyze issues, and resolve business problems.
• Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution.

Responsabilités

• Serve as a member of the pricing team, supporting customers as well as any internal group associated with delivered refined product customers
• Provide training and support to CCNY for the FleetCard Program. Involved in daily tasks for Fleetcard and Contract customers including monthly, quarterly and annual reporting.
• Responsible for contract pricing programs for contract customers including all daily and weekly pricing programs.
• Support onboarding and maintenance of new contract customers.
• Main contributor to the pricing team, supporting customers as well as any internal group associated with delivered refined product customers, apply extensive system and product knowledge to directly or indirectly reconcile difficult issues or problems, and answer complex inquiries about customers, carriers, products, pricing, or orders. Conduct research / coordinate with other internal or external counterparts as needed.
• Maintain customer and other data within the appropriate back office systems.
• Recommend suggestions to improve our processes and Sprague’s customer experience and assist with implementation of improved processes and test enhancements as they are developed.
• Assist in training other team members as required.
• Participate in ongoing training to ensure adequate systems expertise and improvement of general skills.
• Participate in team projects as required.
• Provide backup coverage as required.

Connaissances

Customer service

Communication

Microsoft Excel

Pivot tables

Teamwork

Organizational skills

Formation

Associate degree

Outils

Microsoft Excel

Description du poste

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Flexible Working Policy
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

We want to hear from you!

Our Commercial Pricing Assistant will assist with FleetCard Program administration as well as provide assistance to internal Sprague staff and customers seeking assistance with account setup, settings and/or pricing within back office administrative systems. The pricing team is responsible for maintaining high system expertise and data integrity, thereby ensuring the sales team and its strategies are conducted efficiently with little customer experience impact and maximum support given to the sales team. Responsibilities also extend to entry and maintenance of reference data used by systems, as well as completion of various internal or external reporting requirements.

• Serve as a member of the pricing team, supporting customers as well as any internal group associated with delivered refined product customers
• Provide training and support to CCNY for the FleetCard Program. Involved in daily tasks for Fleetcard and Contract customers including monthly, quarterly and annual reporting.
• Responsible for contract pricing programs for contract customers including all daily and weekly pricing programs.
• Support onboarding and maintenance of new contract customers.
• Main contributor to the pricing team, supporting customers as well as any internal group associated with delivered refined product customers, apply extensive system and product knowledge to directly or indirectly reconcile difficult issues or problems, and answer complex inquiries about customers, carriers, products, pricing, or orders. Conduct research / coordinate with other internal or external counterparts as needed.
• Maintain customer and other data within the appropriate back office systems.
• Recommend suggestions to improve our processes and Sprague’s customer experience and assist with implementation of improved processes and test enhancements as they are developed.
• Assist in training other team members as required.
• Participate in ongoing training to ensure adequate systems expertise and improvement of general skills.
• Participate in team projects as required.
• Provide backup coverage as required.

This opportunity is based in our Harrison NY office 3 days per week with flexibility to work remotely up to 2 days per week.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for over 150 years.

Qualified candidates for this role will have the following:

• Associates degree preferred, 1 - 2 years related experience
• Ability to deliver positive customer and employee experiences through solid verbal and written communication skills, despite geographic or departmental differences.
• Computer familiarity and comfort, including strong understanding of Microsoft Office applications, including a minimum of Intermediate Microsoft Excel (formulas and pivot tables)
• Ability to work well with others, organize workload, and complete tasks efficiently in a fast-paced environment.
• Ability to conduct research, analyze issues, and resolve business problems
• Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution

Physical Demands:

• Prolonged periods of sitting and/or standing at a desk.
• Frequent use of computer keyboard and mouse.
• Occasional reaching and stretching.
• Occasional lifting and carrying light objects (usually up to 10 pounds).
• Moving within the office environment, including visits to different departments or meeting rooms.
• Prolonged periods of computer monitor work, reading documents, and detailed work.
• Frequent typing and use of office equipment.
• Ability to communicate clearly over the phone, video conferencing and in person.

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

The salary range for this position is $60,000 to $66,000 based on experience.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an Equal Opportunity and Aff... employer. We strive to create a respectful and inclusive environment which welcomes people from all backgrounds and experiences.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information