Natural Gas Retail Operations Coordinator

Sprague Operating Resources LLC; Portsmouth (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits starting day one

Three weeks paid vacation (15 days)

Tuition reimbursement

Paid volunteer time

401(k) with employer match

Flexible working policy

Job summary

Sprague Operating Resources LLC is seeking a Natural Gas Retail Operations Coordinator in Portsmouth, NH. The role focuses on enrollment tasks, account maintenance, and data validation within the Nat Gas department.

You will work with pricing tools, EDI, and utility systems to ensure accurate deal parameters, deadlines, and customer communications, supporting cross-team collaboration and process improvements.

Qualifications

• Associates degree and/or 0-3+ years related work experience.
• Analytical skills with ability to interpret data and contracts.
• Advanced computer literacy across enterprise systems and tools.
• Detail oriented and able to multitask in a fast-paced environment.
• Excellent verbal and written communication with internal/external stakeholders.
• Ability to relate to customers/outside contacts and fellow employees.

Responsibilities

• Focus on Account/Market operations including account tracking, drops, enrollments, adjustments for all customers.
• Use of the Natural Gas Pricing tool, EDI, and various utility systems.
• Verify the accuracy of submitted data through reports and contractual documents.
• Perform enrollment tasks including usage requests and deadlines coordination.
• Coordinate between departments to diagnose and repair problems and communicate clearly.

Skills

Analytical skills

Advanced computer literacy

Detail oriented

Multitasking

Verbal and written communication

Customer relations

Office equipment operation

Education

Associate degree or equivalent

Tools

Smartsheet

Job description

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Flexible Working Policy
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

We want to hear from you!

Our Natural Gas Retail Operations Coordinator will understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department. Complete enrollments tasks; learn related systems and programs. Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts. Basic deal purchase/deal entry responsibilities.

• Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers
• Use of the Natural Gas Pricing tool, EDI, and various utility systems
• Verify the accuracy of submitted data through various reports & contractual documents
• Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications
• Change, move, update accounts on deals while understanding the overall picture and the effects on other groups
• Clear, concise and timely communication with appropriate parties
• Entering, uploading and adjusting the TCQ, Base & Heat data points
• Maintaining Enrollments upload files; understand how files work
• Share information as appropriate on accounts; using Smartsheet to relay required information
• Basic deal execution functions, deal set up and structure
• Ability to enter basic Natural Gas deals, such as triggers and monthly deals
• Verify deal parameters, such as risk and contract issues prior to purchase
• Meet and complete tasks as required by established compliance controls
• Coordinate between other departments to diagnose and repair problems
• Respond to inquiries from multiple groups regarding deal costs, structure, set up
• Work with IT regarding process changes, system implementations, facilitating daily and monthly
• Adjustments; new system testing
• Training/special projects/rotational responsibilities/new tasks as required
• Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague
• Other duties as assigned

This opportunity is based in our Portsmouth, NH office.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for over 150 years.

Qualified candidates for this role will have the following:

• Associates degree and/or 0-3+ years related work experience
• Analytical skills
• Advanced computer literacy
• Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines
• Good verbal and written communication skills
• Ability to relate to customers/outside contacts and fellow employees
• Ability to operate basic office equipment

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply. As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information