Commercial Portfolio Servicing Specialist

M&T Bank; Wilkes-Barre (Luzerne County); On-site; USD 36,000 - 60,000; Full time

Job summary

M&T Bank is seeking a professional to oversee credit portfolio administration for its Commercial lending products and handle post-close loan servicing tasks. You will support Portfolio Management in monitoring complex portfolios and run research and special projects while delivering strong internal and external client service.

The role requires expertise in loan systems and regulatory guidelines, with responsibilities ranging from document review to data governance and issue resolution, ensuring

Qualifications

• Associate’s Degree with minimum 3 years' relevant experience in Commercial Banking Operations, Client Servicing/Loan Servicing, Portfolio Management Support, Credit Operations or Accounting.
• Strong and effective written and verbal skills.
• Ability to remain courteous and professional when handling calls and sensitive customer information.
• Organizational skills and attention to detail.
• Ability to work well with a team.
• Ability to apply knowledge of legal and regulatory issues to internal processes and demonstrate the ability to adapt to a changing environment.

Responsibilities

• Develops and maintains specialized knowledge of accounting loan systems, internal policies, procedures and systems/applications, and applicable regulatory guidelines and ensure any issues are addressed and provide resolution.
• Deep understanding and interpretation of commercial loan documentation, including terms and on-going maintenance, to service loan portfolio post-booking.
• Participate in monitoring of ongoing credit risks of existing loan portfolios through continuous credit monitoring activities enabling the timely identification of emerging credit risks.
• Loan Servicing responsibilities include processing of payments, payoffs, portfolio transfers, loan advances, monitoring overdrafts, rate changes, payment delinquencies, maturities, third party reporting and other portfolio exceptions.

Skills

Strong writing skills

Verbal communication

Team collaboration

Organizational skills

Education

Associate’s Degree

Tools

AFS

nCino

FileNet

STOC

Microsoft Office

Job description

M&T Bank is seeking a professional to oversee credit portfolio administration for its Commercial lending products and handle post-close loan servicing tasks. You will support Portfolio Management in monitoring complex portfolios and run research and special projects while delivering strong internal and external client service.

The role requires expertise in loan systems and regulatory guidelines, with responsibilities ranging from document review to data governance and issue resolution, ensuring