Commercial Plumbing Service Manager

The JOY FM; Orlando, Northern (FL, KY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

The JOY FM is seeking a Commercial Plumbing Service Manager to lead the day-to-day operations and strategic direction of the commercial plumbing service team in Orlando. You will forecast staffing needs, monitor budgets, and ensure profitable, compliant service delivery.

You will coach technicians, oversee training and performance, manage purchasing and inventory, and partner with sales to identify additional service opportunities.

Qualifications

• 10+ years of professional trade experience in plumbing.
• 5+ years of supervisory experience.
• 2+ years of management experience leading teams.
• Strong understanding of financial performance and gross profit.
• Valid driver’s license and ability to meet driving requirements.

Responsibilities

• Lead day-to-day operations and strategic direction of the commercial plumbing service department.
• Forecast workforce needs based on schedules, seasonal demand, and business conditions.
• Monitor budgets, job costing, labor costs, material costs and gross profit.
• Coach, develop, and support commercial plumbing service team members.
• Oversee purchasing, inventory, and ensure parts and equipment are available when needed.
• Evaluate vendors and services to support efficient operations.
• Drive profitable revenue by supporting sales activity and identifying service opportunities.
• Ensure compliance with licensing, permitting, and safety requirements.

Skills

Leadership

Coaching

Decision making

Problem-solving

Analytical thinking

Financial literacy

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Excel

Job description

Description:
Key Responsibilities of the Commercial Plumbing Service Manager include: Lead the day-to-day operations and strategic direction of the commercial plumbing service department. Develop plans for departmental growth while monitoring budgets, performance, and industry trends. Forecast workforce needs based on schedules, seasonal demand, and business conditions. Lead, coach, develop, and support commercial plumbing service team members. Oversee training, performance management, and employee development. Manage departmental purchasing and ensure appropriate parts, materials, tools, and equipment are available when needed. Evaluate vendors, products, pricing, quality, and service to support efficient and profitable operations. Take ownership of departmental financial performance, with a strong focus on achieving gross profit goals. Drive profitable revenue by supporting sales activity and identifying opportunities to provide additional services to customers. Assist with customer needs assessments, recommendations, estimates, and closing sales. Manage labor and material costs through effective staffing, productivity, purchasing, inventory, quality, and operational controls. Review job costs and identify variances, opportunities, and corrective actions. Monitor accounts receivable and help ensure work is completed, invoiced, closed, and collected within required timeframes. Monitor scheduling and dispatch to ensure technicians and installers are deployed effectively. Work with sales personnel to ensure sold projects can be executed successfully and meet Westbrook’s quality expectations. Maintain compliance with applicable licensing, permitting, regulatory, and safety requirements.

Qualifications:
Qualified candidates will have: 10+ years of professional trade experience, including applicable trade-specific professional certifications. 5+ years of supervisory experience. 2+ years of management experience. Demonstrated ability to lead teams responsible for troubleshooting, servicing, and installing commercial plumbing systems. Strong understanding of commercial plumbing operations and industry trends. Ability to understand financial performance, job costing, labor costs, material costs, and gross profit. Strong leadership, coaching, decision-making, and problem-solving abilities. Ability to analyze information and use data to make effective business decisions. Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook. High school diploma or equivalent required; college degree preferred. Valid driver’s license and ability to meet applicable company driving requirements.

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