Commercial & Personal Ins Spec Sr NAR

Volkswagen Financial Services | U.S.; United States; Remote; USD 118,000 - 286,000; Full time

Benefits offered by this job

Annual performance bonus

Healthcare benefits

401(k) with company match

Defined contribution retirement plan

Tuition reimbursement

Company lease car program

Paid time off

Job summary

Volkswagen Financial Services is seeking a Commercial and Personal Insurance Specialist for the North American Region (NAR). This remote role supports deploying the Digital Insurance Agency and developing new insurance products, reporting to the Manager, Commercial and Personal Insurance - NAR.

You will coordinate with IT, field teams, and vendors, handling day-to-day operations for the NAR Insurance & Protection Services.

Qualifications

• Bachelor’s degree in Finance, Marketing or related business field.
• Or a high school diploma with 10+ years of relevant insurance experience.

Responsibilities

• Assist in developing, deploying and ensuring success of the Digital Insurance Agency.
• Support day-to-day management of the NAR Insurance & Protection Services Department.
• Provide quotes and process applications based on risk info and customer needs.
• Explain coverage options, limits, features, and benefits to clients.
• Follow up with current and potential clients and escalate risks to management.
• Collaborate with vendors, consultants and internal teams on project goals.
• Assist in integrating the Digital Insurance Agency and admin tasks for floorplan portfolio.

Skills

Interpersonal communication

Team orientation

Adaptability

Customer service

Cross-functional collaboration

Multitasking

Problem solving

Education

Bachelor’s Degree in Finance, Marketing or other Business-related field

High School diploma with 10 yrs relevant insurance experience

Job description

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Brief Role Description

This position is Career Level 20P, Home Based with a Role Classification of Fully Remote.

Base pay is one part of our total compensation package and is established within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

The national pay range for this position in most locations is Home Based/Tier 3: $117,800 - $210,600. There are some locations with a higher range, including San Francisco Bay Area and New York City, where the range is Tier 5 or 10: $152,100 - $286,200.

Benefits For This Position Include

• Eligibility for annual performance bonus
• Healthcare benefits
• 401(k), with company match
• Defined contribution retirement program
• Tuition reimbursementCompany lease car program
• Paid time off

Role Summary

NAR Insurance and Protection Services is a highly progressive department responsible for developing Financial Products and Services to ensure optimal financial success for the North American Region (NAR).

In this position, the Commercial and Personal Insurance Specialist – NAR will assist with the deployment of the new Digital Insurance Agency and developing new commercial insurance products. The Insurance Specialist will report to the Manager, Commercial and Personal Insurance - NAR and will assist with all aspects of the business including day to day operations management for the NAR Insurance & Protection Services Department. This position interfaces with all areas of the business in the NAR structure, VCI/VCCI Field teams, IT, Vendors, Captive Insurance Co, Obligor & Consultants. From an operations perspective, this includes assisting with the integration of the Digital Insurance Agency and performing all insurance administrative support tasks associated with the existing floorplan portfolio for US and Canada.

With the successful completion of the project, the Commercial and Personal Insurance Specialist will help support and grow commercial and personal insurance products in the NAR.

Responsibilities within this Role

Main responsibility – assign % of time spent

• The Insurance Agency Model is an important project for the NAR with significant impact on future revenue. Failure to launch successfully will have a significant impact on future revenue for NAR and diminish support for the VW, Audi & Ducati Brands in US and Canada.
• Assist in the development, deployment and success of the Digital Insurance Agency and support the day-to-day management of the digital agency. (30%)
• Work closely with the Manager, Commercial and Personal Insurance- NAR to effectively facilitate implementation of the project (10%)
• Provide quotes and submit applications based on acquired risk information and customer requirements. (10%)
• Use knowledge and selling techniques to build value in the product tailored to the customer, overcome objections & solve prospect or policyholder concerns to convert commercial leads into sales. (20%)
• Advise prospects and floorplan policyholders on coverage, including coverage limits, features, and benefits on the policy. (20%)
• Actively follow up with current and potential clients.
• Escalate anticipated risk with potential mitigation and contingency options to management (5%)
• Assist in developing strategic partnerships with vendors and consultants to develop understanding of the project goals and processes (5%)

Qualification requirements

Relevant Experience

7 years with focus on Insurance; preferably Auto Insurance

Required Education

• Bachelor’s Degree in Finance, Marketing or other Business-related field.

-OR-

• High School diploma with a Minimum of 10 yrs relevant insurance experience - if no Bachelor’s Degree.

Skills

• Excellent interpersonal communication skills (both written and verbal) with the ability to effectively communicate with peers, customers, dealers, reinsurance structures/companies and various levels of management
• Behavioral traits that exhibit team orientation, good judgment, flexibility, positive attitude, adaptability, responsiveness, systemic thinking, analytics, problem solving, sense of urgency, and appreciation of detailed quality work
• Ability to thrive within a complex, fast paced and dynamic environment, achieve tight deadlines, manage changing priorities and control budgets
• Positive customer service orientation and responsiveness (internal & external)
• Ability to work across multiple organizations (Captive Finance Company, Obligor, vendors, Dealer Principles/Owners.
• Multitasking capabilities
• Facilitates innovative solutions; transforms concepts/ideas to maximize results and profitability

Required Skills

• Certified and licensed Insurance producer (DRLP) licensed in all US states.
• Thorough knowledge of the US Insurance product business
• Product Marketing experience with a focus on Insurance
• Ability to understand market trends and develop new Insurance products
• Demonstrated knowledge and experience with insurance claim process.
• Demonstrated knowledge and experience with strategic planning to align with corporate goals and objectives.
• Demonstrated knowledge and expertise in the following project management areas:
• Integration Management
• Scope & Time Management
• Cost Management
• Quality Management
• Risk Management
• Communications Management
• Strong leadership qualities and excellent interpersonal skills (both written and oral)
• Experience in Project Management and dealer services

Remote

Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.