Commercial Payments Optimization Intern

First National Bank of Omaha; Omaha (NE); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401k with matching

Time Off Programs

Tuition Assistance

Job summary

First National Bank of Omaha (FNBO) invites applications for the Payments Optimization Intern role within the Commercial Payments team. You will work closely with an in-house strategy team to design and deliver initiatives across payments, training, performance analytics, and customer events.

The internship offers hands-on experience in learning, strategy development, and go-to-market activities—balancing in-person collaboration with remote work in a hybrid environment.

Qualifications

• Currently enrolled in a Bachelor's degree program in Business, Finance, Marketing, Economics, or a related field.
• Completion of at least sophomore year of undergraduate study by the start of the internship.
• Strong academic record demonstrating analytical ability and intellectual curiosity.
• Ability to commit to a full-time schedule for the duration of the 10-12 week summer internship.

Responsibilities

• Assist in learning, coaching, and incentive strategies across Commercial Payments business lines.
• Support development or refresh of training materials, job aids, and certification resources.
• Coordinate learning sessions, workshops, and team enablement activities.
• Research fraud trends, payment industry developments, and competitive intelligence.
• Prepare sales playbooks, presentation templates, and customer-facing materials.
• Identify process improvement opportunities and document findings into reports.
• Maintain dashboards, pipelines, and performance tracking tools.
• Document best practices for sales tools and technology usage.
• Support annual planning and KPI tracking with data gathering.

Skills

Written communication

Verbal communication

Analytical mindset

Organized and detail-oriented

Team collaboration

Curious and proactive

MS Office proficiency

Data tools familiarity

Education

Bachelor's degree program in Business/Finance/Economics

Tools

Microsoft Office Suite

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The Payments Optimization Intern supports the Commercial Payments Optimization team in designing and delivering strategic initiatives that improve the efficiency and effectiveness of FNBO's Commercial Payments business. This internship provides a unique opportunity to work alongside an internal, in-house strategy consulting team with a singular focus: the success of the FNBO Commercial Payments team. The intern will gain hands‑on experience across multiple disciplines—including facilitated learning, sales enablement, performance analytics, customer event support, and strategy development—that collectively influence both the employee and customer experience. This role is ideal for a motivated student with an interest in commercial banking, business strategy, or financial services.

About This Role

Payments Optimization

Support the team in executing learning, coaching, and incentive strategies across Commercial Payments business lines, including Treasury Services, Global Banking, and Commercial Card.

• Assisting with the development or refresh of training materials, job aids, and certification resources.
• Supporting the coordination of learning sessions, workshops, and team enablement activities.
• Researching fraud trends, payment industry developments, and competitive intelligence to inform team resources.
• Contributing to the preparation of sales playbooks, presentation templates, and customer‑facing materials.

Performance Optimization

Assist in identifying and documenting process improvement opportunities that enhance the employee and customer experience.

• Participating in discovery discussions and process mapping exercises to identify workflow efficiencies.
• Compiling and summarizing findings from data, surveys, or stakeholder feedback into clear, actionable reports.
• Supporting the maintenance and updates of dashboards, pipelines, and performance tracking tools.
• Assisting with the documentation of best practices for sales tools and technology usage.

Strategy Development

• Supporting annual planning and KPI tracking efforts by gathering and organizing relevant data.
• Assisting with the preparation of executive summaries, strategy documents, and business presentations.
• Conducting research and analysis to support go‑to‑market strategy, target market identification, and product alignment.
• Contributing to rationalization exercises and business plan documentation under the guidance of senior team members.

Customer & Market Events

• Assisting with event logistics, attendee communications, and post‑event follow‑up activities.
• Supporting the development of event materials, surveys, and feedback analysis (e.g., Fraud Forum).
• Helping to document event outcomes and recommendations for future programming.

KEY SKILLS & COMPETENCIES

• Strong written and verbal communication skills with the ability to present ideas clearly and professionally.
• Organized and detail-oriented with the ability to manage multiple tasks and competing priorities.
• Analytical mindset with the ability to synthesize information and summarize key findings.
• Collaborative and team‑oriented with a willingness to engage across functions and levels.
• Curious and proactive — a self‑starter who takes initiative and asks thoughtful questions.
• Comfortable working in a fast‑paced environment with evolving priorities.
• Genuine interest in commercial banking, financial services, or business strategy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with data tools a plus.
• Customer‑focused mindset with an appreciation for both the employee and client experience.

QUALIFICATIONS

Required

• Currently enrolled in a Bachelor's degree program in Business, Finance, Marketing, Economics, or a related field.
• Completion of at least sophomore year of undergraduate study by the start of the internship.
• Strong academic record demonstrating analytical ability and intellectual curiosity.
• Ability to commit to a full‑time schedule for the duration of the 10-12 week summer internship.

Preferred

• Junior or senior standing, or enrollment in a graduate program (MBA or related).
• Prior internship, work experience, or coursework in banking, finance, consulting, or a related field.
• Demonstrated experience with research, data analysis, or project coordination.
• Familiarity with commercial banking products such as treasury management, commercial card, or trade finance.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in‑person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship‑building of face‑to‑face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work‑life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e‑mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261828

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).

Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below.

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]