Job Description
Professional level sales position capable of supporting advanced functions on the commercial side of the business. The role is responsible for profitable growth of the commercial business via customer retention and growth, partnering with the GM to manage Team Members. It requires expert automotive system and parts knowledge, and the ability to source from various suppliers, including special order, FDO, and second source. The role also directs drivers to ensure timely and accurate delivery. Position is full time.
Primary Responsibilities
- Maintain commercial customer relationships
- Provide GAS2 selling experience to commercial customers
- Achieve personal/store sales goals and service objectives
- Provide day‑to‑day supervisory support for Team Members
- Collaborate with GM on coaching and developmental needs for Team Members
- Dispatch drivers ensuring delivery standards are achieved
- Maintain commercial stocking programs
- Build and maintain a network of second‑source suppliers
Secondary Responsibilities
- Maintain core bank and commercial returns
- Maintain commercial credit accounts
- Partner with GM to ensure proper driver coverage
Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge skills
- Operating POS and Parts lookup systems
- ASE P2 certified or ASE ready equivalent
- Advanced solution, project and product quality recommendation ability
- Advanced selling skills for commercial customers
- Ability to source from numerous places including special order, FDO, second source, etc.
- Multi‑task and remain organized
Essential Job Skills Necessary for Success as a Commercial Parts Pro
- Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
- Speak and write English (Spanish a plus) and communicate effectively to build strong relationships with customers, peers, and management
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Use Microsoft software effectively (Word, Excel required)
- Strong organizational skills
- Understand commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization
- Ability to work assorted days, evenings, and weekends as needed
Prior Experience That Sets a Commercial Parts Pro Up for Success
- Minimum of 3 years of prior automotive parts experience preferred
- Proven sales ability with past experience in fulfillment of customer transactions
- Formal or informal experience leading teams, including supervising daily tasks and working together to achieve goals
Education
High school diploma or general education degree (GED)
Certificates, Licenses, Registrations
ASE Certification Preferred, but not required
Physical Demands
Predominantly walking or standing. Must be able to talk, hear, use hands and fingers to handle or feel, reach, and lift up to 50 pounds (occasionally up to 100 pounds). Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Work Environment
Mostly inside; occasionally outside and exposed to weather while performing tasks such as installing batteries and wiper blades. May be exposed to moving mechanical parts, high precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. Noise level is usually moderate.
Position is eligible for sales commission based on individual or store performance.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Motor Vehicle Manufacturing and Retail