Commercial Operations Supervisor – TitleVest/Direct National Solutions

First American; Forest Home (NY); On-site; USD 81,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American's TitleVest/Direct National Solutions team is seeking a Commercial Operations Supervisor to lead national title production and operations, coordinating with underwriting, escrow and production to meet timelines and quality standards.

The role requires 3–5 years in title/escrow and 2+ years in a supervisory role, with a proven ability to manage staff, enforce compliance, and drive process improvements across departments.

Qualifications

• 3-5 years of directly related experience.
• 2+ years demonstrated experience in a lead or supervisory role.
• National title and escrow experience.
• Ability to implement and enforce processes to ensure compliance and quality.
• Ability to establish and maintain effective working relationships at the departmental level.

Responsibilities

• Supervises the day-to-day operational activities of title production employees working on national transactions.
• Delegate tasks, manage workflow and make recommendations for staffing needs; interview candidates and conduct performance reviews.
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
• Assist with personnel management and goal setting.
• Provide regular status updates and reports to manager.

Skills

Leadership

Supervisory experience

National title operations

Customer focus

Job description

Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are currently seeking a Commercial Operations Supervisor to join our TitleVest/Direct National Solutions group! This leader will manage a dynamic team that performs a wide range of duties related to national commercial title operations. This includes providing support to underwriting to clear title, assisting escrow, and focusing on customers. They will partner with Production, Title/Underwriting, Escrow and Post Closing among other interconnected groups to ensure compliance, policy adherence, production goals, and timelines are met. Experience in both national title and escrow is required.

What You’ll Do

• Supervises the day-to-day operational activities of title production employees working on national transactions
• Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions.
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
• Assists with all personnel management and goal setting
• Provides regular status updates and reports to manager

What You’ll Bring

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
• National title and escrow experience
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Able to establish and maintain effective working relationships at the departmental level

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $80,650.00 - $107,475.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.